Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Every job or computer sold in our work place comes with a 3 month warranty. and if anything happens after that, at $79 well it's a price you can afford to come back too.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I worked at the mining company, and i was awarded the value award, for customer service, I had my direct line pinned on the wall of remote mines, from Copperbella to Mongolia.

Question 3

What do you like most about your job?

Accepted Answer

I am one of the few people who  get's up everyday and smiles, I work for myself. I love talking to customers, and i cant wait to get elbow deep in some misbehaving hardware.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"are you able to get my old data from my dead hard drive". - well sometimes it is not easy, but we have always managed to get our information for our customer.  give us a go, if we can't get it - the job is free.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

COMPUTERS FOR CHARITY WE ARE A GREAT BELIEVER OF HELPING OTHERS. IN CONJUNCTION WITH MY PREVIOUS EMPLOYER WE HAVE OUTFITTED IPSWICH SPECIAL SCHOOL, KURABY SPECIAL SCHOOL AND ANNERLEY LITTLE DUCKS DAY CARE WITH DONATED COMPUTERS. AS WE RECEIVE MORE COMPUTERS WE WILL PREPARE THEM FRESH AND DONATE THEM TO OTHER SCHOOLS IN NEED AROUND BRISBANE. IF YOU KNOW OF A SCHOOL THAT COULD USE COMPUTERS FOR THEIR STUDENTS PLEASE LET US KNOW ON OUR FACEBOOK PAGE. IF YOU WOULD LIKE TO DONATE YOUR OLD COMPUTER (4YEARS OR UNDER) OR FLAT SCREEN MONITORS FOR SCHOOLS PLEASE CALL US. IF THEY ARE TOO OLD FOR CHARITY AND WE CAN SELL THEM, WE WILL DONATE THAT MONEY TO WORLD VISION.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Our business was one born out of friends who couldn't trust computer repair companies. Not knowing how much they would have to pay or what they were paying for, were the driving force behind the formation of our business.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our service is so cheap, then they should just relax and let us do all of the work for them. we have a fixed price for all of our services, any one computer in shop. why work when you can let us do it for you.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

THE WORX!!! START FRESH AND WE WILL DO IT ALL FOR ONLY $79  YOU CAN ONLY DEFRAG SO MANY TIMES BEFORE YOU KNOW YOU HAVE TO CLEAN YOUR COMPUTER UP AND START AGAIN.   WITH THIS SERVICE YOU WILL GET.  •	TOTAL BACKUP OF YOUR DATA. •	REINSTALLATION OF OPERATING SYSTEM BACK TO NEW. •	REINSTALL ATION OF DATA. •	ENSURING FLASH AND ADOBE ARE INSTALLED. •	INSTALLATION OF A FREE ANTI VIRUS. •	IF YOUR PC IS PRELOADED WITH MICROSOFT OFFICE PRIOR TO REPAIR, WE WILL REINSTALL IT.  •	WE WILL INCLUDE “OPEN OFFICE” (A MICROSOFT COMPATIBLE SYSTEM) SHOULD YOU NOT HAVE A PRELOADED MICROSOFT OFFICE. ITS JUST ONE OF OUR WAYS OF TAKING CARE OF YOUR NEEDS.   Get your computer back the way it was or even better. Get rid of past downloads, tool bars, and hidden programs that you don’t even know that have been slowing down your system.   Start again with a fresh clean install of all Windows. At this price you can bring down that old computer in the cupboard and do it up for the kids, or grand kids. Remember IF WE CAN’T FIX IT, IT’S FREE.

Question 9

What makes your pricing competitive?

Accepted Answer

$79 Just Reloads Fixed or it's Free. Thats right, any IN-SHOP JOB on any one computer is just $79; fixed or it's free. If parts need to be purchased we will contact you to get approval as it incurs extra cost (i.e. cost of parts). If you choose not to, we will not charge you for the service. That's right! No repair, no charge.

Question 10

How do you normally charge for your service?

Accepted Answer

We have mobile efpos.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the home user computer, and there home network. We rebuild - update- repair - restore, and anything else you can think of with your computer. Our data retrieval is next to none, and all for the same fixed price.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

My missions are:  1. To deliver what people are looking for from a computer technician.  2. To be truthfull and honest  3. Provide fast service with great communication.    4. Guarantee a service that cannot be beaten; if we cannot fix it, it's free.

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