Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

all work that we perform is done right the first time or it will be done for free or refunded in full exclude any software which was bought for the repair & parts

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

no

Question 3

How did you decide to get into your line of work?

Accepted Answer

We always had a passion for computers & electronics so we decided to take up a carer in the I.T Filed as the feature will be run by computers from self service check outs to car that can park them self.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our customers were so happy with our work & products the they recommended us on every computer troubleshooting form out there. His exact words were these guys are highly knowledgeable when it come to this industry

Question 5

What do you like most about your job?

Accepted Answer

we love this job as we get to meet a lot off different people & learn a lot from what other people say 7 have experienced in there line of work & by dealing with other online computer repair's

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) what is the problem with your pc ? 2) Describe the problem as best you can ? 3)How did this happen ? 4) did you install any new programs ? 5) what is your budget to get this problem fixed ?

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q1) What are your prices ? (A1) Alot of our customers are saying were reasonably priced. Q2) How many years have you been in business for ? (A2) We have been in business for  14years

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have over 17years experiences in the filed of I.T &Electronics  with 99of 100 rating + 4.9 5star reviews +over 40 5star reviews on facebook. Also over 10 google review's get the job done right the first time.  For more information visit www.jmcomputerrepairs.com.au

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

WHY BUY YOUR COMPUTERS, LAPTOPS, ETC FROM JM COMPUTER REPAIR We maintain the warranty and we will give you as much tech support as we possible can. EG: when you buy a computer from us, suddenly you have troubles that are covered by the included warranty we will try to fix the problem on the spot. If the product needs to go back to manufacturer we will send the product there for you, depending on how big the problem is, depending on the location where the product has to be sent, we will have your product back to you with in 7 working days depending on what the problem is. Weather with a larger I.T organization they will generally take up to 4-8 weeks depending what the problem is. With us you get free advice, 24 hour response to all enquires, cheaper prices, great extended warranty deals. We also repair our own computers, laptops with in the included warranty period, even after the included warranty period has expired, most of all good customer service, great product knowledge. Refer a friend and receive a 10% discount off your next JM computer repairs transaction

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

we need to know what type of pc some basic specs the problem in full detail also if there is any important data that need to be backed up & if they need any anti virus software

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 we will check the pc see if it can be fixed by a simply systems restore 2we make sure that we know the problem & how to fix it 3 we explain to the customer in plain terms of the repairs that wil be done

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

FOR ALL ONEFLARE CUSTOMERS WILL GET A $10 GIFT VOUCHER WITH EVERY REPAIR OVER $100 THAT CAN BE USED ON THERE NEXT TRANSACTION. WE WILL CLEAN OUT THE WHOLE PC FROM DUST FOR FREE USUALLY $20 EXTRA

Question 13

What makes your pricing competitive?

Accepted Answer

we match all competes pricing when a quote is provided on a company letter head. we charge fixed quotes great after sale support we make sure the job is done right the first time or the job gets redone free

Question 14

How do you normally charge for your service?

Accepted Answer

unlike other repairs we do not charge our hourly rate we charge a fixed quote on every job. we feel that you can never put a time frame on a repair job as computers have a mind of there own

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We Specialise In:      SalesRepairs     Upgrades     Custom Built PC’s     Networking     Installations     Laptops     Computer Tutoring Services      Transfering Analog Media To Digital     All Microsoft & Mac OS      Free Disposal Of Old Computers

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we have over 12 years experience in the field of I.T & electronics. we also have a good knowledge of all operating systems including all the mac os systems. we know how to configure windows to your computers hardware to get the best performance possible. IF YOU WANT A HONEST REPAIRER WE CALL US NOW.

JM Computer Repairs

Rating summary

4.9

4.9

5.0

4.8

Business contact details

Opening hours

Business description

Badges and awards

Accepted payment methods

Browse computer repair experts by suburb

Services

Qualifications

Add your review

Reviews (797)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

JM Computer Repairs Verified Business

Rating summary

4.9

4.9

5.0

4.8

Business contact details

Opening hours

Business description

Badges and awards

Accepted payment methods

Browse computer repair experts by suburb

Services

Qualifications

Add your review

Reviews (797)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

JM Computer Repairs