Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with workers’ compensation schemes and third-party coverage in place. Be it any unfortunate damages, we promise to immediately get it resolved or replaced to relieve you of any further hassles.

Question 2

How did you decide to get into your line of work?

Accepted Answer

One of our initial founding members was a person who is the most organized person you’ll ever see. He started picking up cleaning gigs one after the other and his relentless eye for perfection made a lot of clients keep coming back to him. He then put his foot down 10 years ago and decided to build a brand to keep doing this for a living. Every single one of our cleaners is tuned to have a keen eye just like he did.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were once hired for a carpet cleaning service in Sydney. The client had actually given up all hopes of having one of his toughest stains removed and he came to us as a final retort after two or three cleaners have given up on it. We were able to make it look anew, although it took us a bit of trial and error. But seeing him with an astonished look has stayed with us even after all these years.

Question 4

What do you like most about your job?

Accepted Answer

There’s nothing like seeing a client come back to fresh-smelling premises after we are done with the job, take a look around, and give the brightest of smiles to us. It makes us feel complete and help us get going even on the toughest of jobs because the satisfaction of clients is worth it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Pricing should be the last aspect customers should be questioning. They should rather ask the professionals about their previous works, portfolio, experience, and their brand history to get an overall idea of their next vendor.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We frequently get questions about the procedures we follow and the supplies we use. We try to be as transparent as we can and explain to them about everything they want so that they are better aware to have set expectations in place.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We remain a trusted name in the market and are well known for following quality procedures in every last thing we do. We adhere to international regulatory protocols from standard bodies like OSHA and CDC while also sticking to the usage of supplies that are EPA-registered.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have been specilising in the cleaning industry for over 10 years now. We have a client retention rate of 85% so far which is because of the diligence we offer time and again for all our customers. The expert cleaners that we have onboard are trained repeatedly to be updated with the latest industry knowledge and also, we go only for green cleaning routines through EPA-registered supplies that are completely organic.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The nature of the requirement, their usual cleaning procedure, when was the last time they went for a deep cleaning routine, the intensity or nature of the stain if any (mostly for carpets and windows), size of the requirement, and other preferences like after work hours cleaning, etc are some of the things that we need to know.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Decluttering a premise is something that we offer a part of our services but if the customers are keen on saving every last penny, they can move around things a little before we arrive so the total time involved for the entire routine is lesser and this equates to pricing that is lower than the other way round. So to sum up… · Remove anything that might clutter the space to be cleaned · Ensure they get rid of the surface dust · Make sure there are no hard-to-reach areas

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are currently offering a free on-site inspection along with a spot quotation after a thorough assessment of the customer requirements. This pricing is fixed and we don’t charge anything extra as long as there is no add-on work involved.

Question 12

What makes your pricing competitive?

Accepted Answer

With JBN people only pay for what they avail and hence our rates are very much competitive and economic compared to that of the market price ranges.

Question 13

How do you normally charge for your service?

Accepted Answer

We don’t offer fixed package rates. We rather customize our cleaning packages according to the exact requirements that customers might be on the lookout for. This price usually depends on the size of the requirement, manpower needed time involved, and the intensity of cleaning to be done.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

One thing we do better than anyone in the market is the niche cleaning routines that take a lot of subject matter knowledge to offer the best solutions for the customers. This includes services like carpet cleaning, strata cleaning, and window cleaning. There are a lot of risk factors involved in these and hence the customers should for a fully insured company like JBN.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a rigorous screening process in place along with multiple levels of preliminary interviews, background verifications, and police checks before we even onboard our cleaners. We also curate training modules every other week to make sure our cleaners stay updated with the changing environmental norms and cleaning procedures.

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