Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have Professional and Public Liability Insurance.   All our work is backed by a 30 day work guarantee. We're not happy till you are happy and customer satisfaction is our ultimate goal

Question 2

What do you like most about your job?

Accepted Answer

We get to meet and help new people everyday. Nothing beats the feeling of knowing that we've brought a smile on someone's face when we've solved their computer issues.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Is this computer worth fixing?"   We always provide an honest answer. Sometimes we don't even go ahead with a job and can solve a customer's issue over the phone, as it may be a very simple issue. Our main goal is to get all our customers back to using and loving their technology as fast as possible.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our technicians are people who love helping people. They just happen to be experts with computers and all things technical. Have a read of our customer testimonials on our web site to read what our customers are saying about out service and our techs.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We have had over 15 years experience in serving Melbourne in the computer service industry. Our primary focus is in our customers and making technology easy to use and understand.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of computer and the age  The Operating System - Windows XP, Windows 7, Windows 8 or Apple OSC  The problem clearly stated - i.e "I'm getting a blue screen and the computer does not start up"

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1: Make a list of all your technology or computer issues. We love lists as it gives us clear goals to work towards to  Tip 2: Back up your data. Always have a current back up to save time  Tip 3: Try to have all your passwords ready (e.g email passwords, internet passwords etc...)

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All OneFlare customers will receive a 10% discount on all labor.  Just mention the word 'oneflare' at the time of booking and we'll do the rest.  Discounts do not apply to any parts required for the job.

Question 9

What makes your pricing competitive?

Accepted Answer

Because we have the years of experience behind us, you won't get an inexperienced computer geek who will charge you more per hour trying different things to solve your issue. We've seen it all and we can solve your computer issues FAST, thus saving you time and money.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge on a half hour basis with NO call out fees. Our rates are $70 per half hour. All our work is backed by a 30 day work guarantee. We're not happy till you're happy.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can assist with all things tech, from virus removals, upgrades, hardware repair for desktops and laptops. We are experts in Microsoft products and experts in Apple technology too!

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 15 years of experience, serving businesses, home offices and homes. We are experts in technology, but most importantly, we understand people's needs when it comes to solving all computer and technology related issues.

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