Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured with 10M Public Liability insured and all the tradesmen are covered by work cover insurance. Our guarantee is you dont have to make the final payment until you are very happy with your job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Twenty One years ago I was painting a house for a friend of mine and as people were watching me transform the house 7 people asked me to quote to paint their homes. From those 7 quotes I won 5 painting projects so I hired 2 professional painters and that's when I decided painting homes is fun.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We used to travel to fix houses in Storm ravaged areas. In 2007 i took a team of tradesmen to Newcastle for 18 months to repair water damaged houses. Our team helped lots of people get back into their homes and it was so rewarding to help others in their time of need.

Question 4

What do you like most about your job?

Accepted Answer

The thing I love the most is I get to meet so many people and make the spaces they live in feel and look amazing.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

When will you start the job and what date the job be complete? How do you ensure quality of workmanship? What type paint will you be using? Why should I trust you? Can I use your free colour consultant? What are your payment terms?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you start the job. My answer is within 2 weeks of you accepting my quotation. Can you help with colours? Yes I am happy to provide free colour consultation from a trusted professional stylist. What type of paint do you use? Answer: I use top of the range Taubmans or Dulux paint.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Every job has my name on it and my reputation is at stake on each job. I will do whatever it takes to ensure my clients love our work and most important enjoy the process of having us make their homes look and feel beautiful.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We keep our promises, if I tell you my tradesmen will be there at 8am on Monday then that is exactly what will happen. You can count on us doing exactly what we say we will do. We are in the business of making the spaces you live in look and feel amazing. We create beautiful spaces for Families.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The colours the client wants to paint the ceilings, walls and woodwork. The reason you are painting the house for example are you selling it? When do you want your job started? Will you be living in the home while we paint it? What are your exact Expectations for your job? What is your budget?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For full interior Re-paints a client can save money by  1: Removing all the blinds or curtains from the windows and re-hanging them once the painting is completed. 2: Remove all door furniture and Power point and light switch covers 3: Moving furniture into the centre of the room.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At the completion of your painting job we will put a cleaner through the areas of your home we have painted for free to make sure your home sparkles.

Question 12

What makes your pricing competitive?

Accepted Answer

When I price my jobs I always think about what is fair. Fair for you the client and fair for me the supplier. My job is to provide to value and that is what we do.

Question 13

How do you normally charge for your service?

Accepted Answer

I always go to your home and meet you in person and find out exactly what you want. Then I give you a fixed price so you know exactly how much the job will cost before you accept us to do your job. I believe in transparency and fairness and you deserve to know the price of your job upfront.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in plastering and painting homes. What ever you envision we can turn into your reality, we listen to what you really want and give you it exactly as you want it.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Every tradesmen that works on your home is qualified for the job they are doing. They are also trained in the little things like being kind and polite. We never leave mess and always ensure your home shines on the completion of each project.

Beyond Expectations Painting & Plastering Masters

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