Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Imlach plumbing is fully insured and all licensed work comes with a 7 year regulation guarantee   All labour is guaranteed and parts used come with their own product warrantee

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was clear from a young age that I was a practically minding person who was keen to get their hands dirty. When people ask me what job I would do if i wasn't plumbing I don't have an answer for them! Plumbing is a great fit for me!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

we are lucky enough to call a lot of our customers friends and continue to grow our customer base with a friendly attitude. A lot of gifts have been given to us over the years from happy customers that see us more as a friend than just their plumber

Question 4

What do you like most about your job?

Accepted Answer

Plumbing is a very rewarding job. Leaving customers 100% satisfied time after time is our goal and is why we enjoy going to work everyday  No day is the same in plumbing and we are up for any challenge you can throw at us.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The key is in the detail  Ask the professional relevant questions about the task to decide whether they are the right person for the job. A confident professional that has knowledge in their field will give you piece of mind when hiring their services

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will this job cost? With a few details we can provide an on the spot quote for your job  How long will this job take? Time estimates are difficult but we do our best to give you an accurate idea of how long jobs will take  How can I pay? We accept cash, cheque and direct debit

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our client base of happy customers that continue to call us for new plumbing job and happily refer us onto their friends and collegues

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Trusted small business with an attitude to help customers and leave them 100% satisfied with our service time and time again

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Importants details to provide -Location -Detailed photos of job -History of job. if problem has occurred before -Age of fixture or plumbing being worked on -Direct point of contact for access to property -Availability

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers who are on a budget or would like to save money can do this by-  Taking photos of work required- this helps with quoting and knowing exactly whats involved with job  Details- The more detail you can provide the better service we can provide  Leave it to the pros

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Customers through one flare are eligible for the following special offer- -Free drain report with blockages and drainage works -Free plumbing inspection on first job -Discounts for referrals

Question 12

What makes your pricing competitive?

Accepted Answer

Knowledge and experience to better price jobs. The ability to communicate clearly with customers to find out exactly what they are after and price accordingly

Question 13

How do you normally charge for your service?

Accepted Answer

We offer upfront pricing and are happy to itemise invoices so you know exactly what you are paying for. Discount available

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialist drain care professionals. We can solve drainage issues including: -Clearing blocked drain -Drain re-lining -Drain cctv camera inspections with free reports -Drain replacements -Sewer drain inspection and condition reports -New sewer drain installations

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Licensed and Insured plumber in Victoria and NSW licensed machine operator Certificate in working at heights and with elevated work platform Building industry white card 15 years experienced welder and fabricator Diploma in automotive engineering

Imlach Plumbing

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