Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Ideal Air is an insured Business with: - Employees Liability Insurance - Public Liability - Products Liability  Our Promise for Repair and Service to guarantee our work:  ‘On Time Promise’ and  ‘100% Satisfaction Guarantees’

Question 2

How did you decide to get into your line of work?

Accepted Answer

I liked the fact that I interact with customers each day Get to work in different environments each day and do interesting work Can make customers happy by delivering quick professional results

Question 3

What do you like most about your job?

Accepted Answer

Making customers happy and comfortable in their homes. Hiring the best people in our industry Having the right tools and systems to deliver above customer expectations Solving customer problems fast and efficiently

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The questions that should be asked before hiring a professional are: You insured,  Qualified, How long have you been in business as a tradesman,  Reliable - do you have a workmanship satisfaction guarantee and   How often have you worked on my type of system

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question asked by our customers is: When can you get here.   Our answer In most cases is the next day and on the time we promise.  Your customers get $50 of the service call.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our policy is that we refund the service call if you are in anyway unhappy with the service we provide.  We have over 300 years worker experience We have great customer ratings  Our Promise for Repair and Service:  ‘On Time Promise’ and  ‘100% Satisfaction Guarantees’

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Our Promise for Air Conditioning Heating and Cooling Repair and Service:  ‘On Time Promise’ and ‘100% Satisfaction Guarantees’   High quality professional tradesman deliver on time.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is important to get from the customer before providing a brief: - Type of system,  - brand,  - age, - fault that you are experiencing when calling - your thoughts on the problem

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Three Tips to save money before we go to the premises and start work Step 1. Have you cleaned the filter?  Step 2. Does the system have batteries?  Step 3. Is the power on?

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our Promise for Repair and Service:  ‘On Time Promise’ and ‘100% Satisfaction Guarantees’which we give all our customers.  To ensure professional and on time service.

Question 11

What makes your pricing competitive?

Accepted Answer

Our Promise for Repair and Service:  ‘On Time Promise’and ‘100% Satisfaction Guarantees’   We offer fantastic communication, polite service people and keep you informed throughout the process.

Question 12

How do you normally charge for your service?

Accepted Answer

Ideal Air charges an initial call out fee and most repairs are completed within the first hour. invoiced and payable on the day of service. With a 100% Satisfaction Guarantee and On Time Promise.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Ideal Air is a specialist in the "service and repair" sector of all types and brands of heating and cooling systems.  Such as Air Conditioning, Gas Heating and Evaporative Cooling.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are all fully qualified team in the field with a collective experience of over 300 years.  Ideal Air has been operating since 2003.  In 10 years has grown rapidly to be a nationally competitive service provider in the residential and commercial air conditioning sector.

Ideal Air Pty Ltd

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