Monitor & Laptop Hospital Pty Ltd

Qualifications

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Reviews (2146)

• Zoya K

  NEW

  Google review

  02 Mar 2026

  I fell for the thousand good reviews here and it cost me $325 plus hundreds more in damages. I strongly suspect these reviews are farmed, bought or manipulated because my experience was a nightmare. I paid for a thermal service, but my MacBook Air was returned in a worse condition, heating up more and was physically painful to touch. The owner, Alen, admitted in writing that he misdiagnosed the fault as a CPU issue and ignored the GPU overheating. Because Alen told me it was "normal" and to "keep using it," my laptop now has permanent GPU failure (green lines appearing on screen) that didn't exist before I gave it to them. They have made the issue significantly worse and are now ignoring my requests for a refund under the Australian Consumer Law (ACL). Avoid this shop at all costs. Please don't let the good reviews fool you like they fooled me. I am now forced to escalate to NSW Fair Trading and NCAT to get my money back as Alen won’t provide a refund. I have asked for a refund THREE TIMES under the Australian Consumer Law (ACL), but he continues to ignore my requests and keeps asking to talk on the phone about my unit. I have made it clear that there is nothing to talk about. I do not trust this business with my laptop ever again, and as a uni student, I cannot afford to waste any more time or risk further damage. UPDATE: Alen has been harassing and coercing me into being my laptop back to him. This behaviour is completely unacceptable and the fact that he keeps trying to cross my boundaries is disgusting. I don’t want to give him my laptop because I don’t trust him with it. I don’t want him to fix anything. I simply want my money back. I shouldn’t have to ask him more than once. This reminds me of dealing with a toddler or the guy that you meet at a bar or a party who won’t leave you alone or take no for an answer.
• luo E

  NEW

  Google review

  26 Feb 2026

  Fast and Efficient!!!
• Kei T

  NEW

  Google review

  26 Feb 2026

  Very good service Thank you
• Aust B

  NEW

  Google review

  26 Feb 2026

  Brilliant work by Alen and Max. A power surge blew my server and they were able to retrieve data and transfer to a back-up pc
• Shahram S

  NEW

  Google review

  25 Feb 2026

  Good knowledge, gives you Options, reasonable pricing & good Service

Frequently asked questions

• Are you an insured business and do you guarantee your work?

  We are insured, we do guarantee/ warranty our repairs which we will quote upfront once we provide a free repairs quote for your equipment. Our warranty starts from 3 months to 12 months depending on the product repaired.

• How did you decide to get into your line of work?

  Electronics has been passed down from generations in our family and we use to work at Wang Australia many years ago before branching out and running our own repair center.

Unique selling points

• Electronics & Computer Technicians makes us more knowledgeable than the manufacturers and other technicians with free quotes, no fix no charge, established since 1992!