Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I'm fully Insured. Public Liability you to 5 million dollars. Let's hope we don't need to go there but mistakes on the very odd occasion happen.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was disalusioned with working in an office situation. I love the freedom of the outdoor/indoor workplace and associated processes

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I don't play favourites each client is a valued member of my Window Cleaning service. Honesty is the best policy

Question 4

What do you like most about your job?

Accepted Answer

Walking away with a happy client who wants a regular clean. On time and on budget. Happy Customer is a happy Client

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should be able to pick a quality service by the Website, Facebook and manner in which they conduct you through the quoting process.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long the job takes. As stated it is often hard to estimate the time taken to produce quality results

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Window Cleaning is a hard profession to profession to estimate the exact time a job takes due to the complexities involved. I will work with you and hope you are able to do the same.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My attention to detail. Most other window cleaners will quote you a low price and deliver substandard quality. I live producing a Professional Window Clean.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know if your premises are single story or double story. I need to know if you have colonials on your windows ( small square panels ) how many bedrooms you have and an approximate amount of windows. If you could also give some indication as to when you last had your windows cleaned they are

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer can save money by doing the following but must state this at time of acceptance of my quote.   1. Wash down the outside windows with the hose.  2. Remove flyscreens and wash themselves.  3. Ensure a great experience for both of us.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Regular cleans are at a reduced price of 10% and if you refer me I'll reduce an extra 5%. Pensioner discounts apply at 10%

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is indicative of the quality service I provide. I will never be the cheapest but will provide the best finish.

Question 13

How do you normally charge for your service?

Accepted Answer

I'm able to provide Receipts and Invoices. My terms for Commercial and Retail is 7 days. Residential I prefer to be paid on completion. I'm in the process of setting up a service where I send you a link for you to click and pay by credit card.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Residential, Commercial and Retail. Single and double story. Big to large. I'll provide my services at a time/day to suit you. 24/7.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experience in single and double story Residential, Commercial and Retail. Following standard safety procedures. I listen to the client and follow through with their requirements. A job done well is all I want to produce.

Clear View Window and Office Cleaning

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