Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured will your car is in our possession.All our work is fully guaranteed.and comes with a lifetime warranty.

Question 2

What do you like most about your job?

Accepted Answer

We like the customer satisfaction.when the customer picks up there car .and also when we call them up earlier than  expected date to collect there car .

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you guarantee your work .and is it lifetime warranty.what is the turn around time .what payment methods do you accept.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Must common questions asked us how much or an estimate.with out seen the car this makes it difficult. So I ask customers to come in and discuss ,as it on takes 10 to 15 minutes.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We commit ourselves to taken on the job from the  day it is booked in to the day we say it will be completed. we have many happy customers that return from time to time , and recommendations from others.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are dedicated to do the job right the first time and will not leave the shop until I am satisfied.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We ask our customers to bring the car in for assessment,as there is many factors that go into quoting a job .if we can keep the price below the excess of there insurance claim . To provide us with document relating to there excess fee or other quote that they may have obtained.We are here to help.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We need to no if they are ready to sell the car.or may be they have damaged  some one else's car car , and trying  avoid an insurance claim,depending on cost of the repairs and associated parts , or may be a high excess claim with there insurance company.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I can offer Oneflare customers quality and peace of mind that each job we take on , is treated as if it was our own vechile. Customer satisfaction is guarantee.

Question 10

What makes your pricing competitive?

Accepted Answer

We are a small family operated business. So there for we can usually save you money with out compromising on the quality of the job at hand.

Question 11

How do you normally charge for your service?

Accepted Answer

We charge on a per job basis,weather it be smash repair work or private .if it needs a follow up on part prices to be included and so on.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We accommodate for Insurance and private work.resprays ,touch ups,custom Colours.eg candy effects,three layer pearls.any thing that can be painted we can do it.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a qualified tradesman Spraypainter,have been for the past 29 years,there for have a lot of knowledge in the motor industry.

Hills Custom Smash Repairs

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