Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes Hillman Restoration Services is fully insured. We Provide our customers with 100% guarantee for our services. We provide exceptional service to our customers

Question 2

How did you decide to get into your line of work?

Accepted Answer

My Background is from the Medical field (Dental) therefore I am extremely passionate about Cleaning and Precision which comes out in every job I do.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We don't have one Favorite Story, we have many Amazing stories with Results, Head over to Facebook or Instagram as well as the OneFlare Directory to view some of our Amazing Jobs.

Question 4

What do you like most about your job?

Accepted Answer

At HRS We Love to help our Clients, when we achieve daily Amazing results, we are as Happy with our Services as the Clients are receiving our Services.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a Certified Carpet Cleaner?. Do you use Premium Chemicals for Amazing results? Are your Chemicals, Children & Pet Friendly?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you Steam Clean or Dry Clean Carpets. Hillman Restoration Services Only Steam Clean Carpets as this is the Best effective method for Cleaning your Carpets. Carpets should be Cleaned every 6 months for a variety of reasons including your health.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

HRS is a Professional Service, which provides the Best possible Outcome for their Clients Everytime. Karlee is fully Qualified and Certified. We communicate well with Clients and Arrive on-time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Karlee is IICRC Certified which means, Karlee is Qualified and has the knowledge to provide you with the best service possible for your Carpet, Upholstery, Rug, Mattress, Leather and Tile & Grout Cleaning.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The areas of the home that need to be Carpet Cleaned. Square Meters if available of the areas, Access to the property, eg Parking etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can Pre-Vacuum all areas that need to be Carpet Cleaned, Be honest and upfront with what work is going to be undertaken.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Ask about our Current Special, we Love assisting New Clients and Offer any current Specials every time. Check Out our Facebook & Instagram Pages Like and Share for any Specials that become available.

Question 12

What makes your pricing competitive?

Accepted Answer

We Offer a discount for the first 36m2 as per our current Special. We over deliver for a Fair Price every time.

Question 13

How do you normally charge for your service?

Accepted Answer

Usually by Site Inspection, A guide price only can be given before job assessment onsite. Depends on soiling and room sizes. A standard room is classed as 12m2.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialised in all aspects of Carpet and Upholstery Cleaning. Tile and Grout Cleaning, Hard Surface Cleaning, Mattress and Rug Cleaning. IICRC Certified.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Karlee is a IICRC Fully Certified technician which means, Karlee has had extensive training and is Qualified to achieve the Best Possible Results every time when Cleaning your Carpet, Upholstery, Rug, Mattress, Leather and Tile and Grout Cleaning

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