Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

You can be at full peace with us as we guarantee all our work that we do and also have a $10,000,00 Public Liability and insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

well i decided to get into plumbing when i was 16 years of age for 2 things. one was i always had a passion to help people and build friendships and the other was my stepfather who was also a plumber and offered me a job . Thanks to him for the Opportunity may he rest in peace.

Question 3

What do you like most about your job?

Accepted Answer

What i like most about my job is i get to meet new people every day and not only do i fix there plumbing needs i also build new friendships. love to leave a job with the customer with a big smile on there face that there needs were meet and completed.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions asked are these products you use australian made , what is the life time on it , what is the guarantee . what can you suggest that is most cost affective and of benefit to me. I will always lead my customers to the most cost effective and value for money way .

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are the most reliable plumbers in melbourne as we always turn up on time when we say we will and if for some reason we get held up on a job which does happen we will give you a call to let you know we are running late. The customer always comes first.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

we will always turn up on time when we say we will be there , no job too small or to big.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In general the most important thing we need to do to give a accurate quote is to actually see the job so as to give a correct price and not just a high and rough estimate.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 . use australian made products 2 . do not use after market product instead of generic 3 . call us as we are honest and willing to help you save

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of plumbing works. being domestic , commercial or  Renovations. we at harvies plumbing have more then 34 years of experience and are willing to meet your needs.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified in all areas of plumbing (i.e) Carbon Monoxide testing, cctv drain inspections and sewer blockages,  roofing , gas, drainage, hot and cold waters ,change over hot water services and the list goes on. We also have a certificate 4 and Diploma in building and construction .

Harvies Plumbing Pty Ltd

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