Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Gutter Knight is fully licensed and Insured. All of our installers have public liabilty insurance and follow strict Australian safety standards.   Our gutter guard products all come with a warranty ranging from 12 years through to 20 years.  We also offer a 20 year workmanship warranty.  We also offer an on time guarantee. We appreciate your time and will be on time for every scheduled appointment from the initial meeting through to the completion of your job.  We also offer a cleanliness guarantee. We will clean up after ourselves and the only way you will know that we have been there is by the added value to your home.

Question 2

What do you like most about your job?

Accepted Answer

We love the satisfaction we get when the job is complete and the customers problems are solved and we know that we have had something to do with making their lives that little bit easier!

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask to see their Workers Compensation Insurance Certificate. Without this protection YOU become liable for any employee accident claim while they were working on your property.  Ask to see their Public Liability Insurance Cover. What if someone is severely injured or your property is damaged? Most house hold insurance doesn't cover this type of claim. Once again YOU may be at risk. Ask to see references.   Can you see references from satisfied customers?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is the product made and manufactured in Australia? YES, unfortunately there are a lot of imitation Chinese imports which do not pass Australian Fire Ratings. Putting a cheap imported product on your roof could mean less protection and possible problems in the near future which could be very difficult to have rectified. It could you be very difficult to be compensated if the product is from China. Buy Australian made.  Do you Guarantee your workmanship in writing? YES, verbal guarantees are useless.   Do you offer a written product guarantee? YES, verbal guarantees are useless if a problem ever occurs with the product.   Do you supply me with a detailed quote outlining all preparation to be undertaken, material to be used and type of work to be performed? YES, unfortunately the value of a well written proposal is often only understood after a problem develops. It's only what's written down that counts. Lack of detail leaves you with no leg to stand on should a dispute arise.  Do you have testimonials? YES

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Gutter Knight is a family owned locally run business. It was founded on old fashioned ethics and values and you can be assured that no short cuts are ever taken.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

1. Your on time Guarantee - We respect your time and we will be on time for any scheduled appointment from the initial meeting through to the start of your job   2. Save you Money - You are dealing directly with the manufacture and installer so no middle men, salespeople or shop front rent built into the price.  3. Experienced Installers - Gutter Knight installers are all very experienced and highly trained in the industry which means your job will be completed right the first time.  4. Fully licensed and Insured – Gutter Knight is fully insured which gives you the peace of mind of knowing if there was ever any problems with damage or injury; you don’t have to foot the bill!  5. Locally Family Owned & Operated - You and your home will be treated as one of the family. You will receive personal advice about what product best suits your individual needs.   6. Deal Direct With The Manufacturer & Save – No sales people, no shop fronts, low overheads. The person who does your quote does the job and the savings are passed directly onto you.  7. Detailed Written Proposals – Unlike others, your job will be written down step by step in a language you can understand so you are fully aware of what is happening at any stage. This also gives you the security to know that the job will be completed to your expectations.   8. 20 Year Guarantee – No need to ever think again about the protection of your gutters, you are fully covered with a 20 year rust free warranty PLUS 20 year workmanship warranty.  9. Premium Product - Our product is 100% locally owned and manufactured and you can be assured the strictest of Quality Assurance has been applied. Our high grade Aluminum is long lasting and corrosion resilient (will not rust)  10. Guaranteed Start & Completion Dates – We understand you want to keep disruption to your lives and households to a minimum; this is why we give you a written guaranteed start and completion date for all works which allows you to plan ahead with security.    11. No Mess Guarantee – Your property will be left cleaned just as we found it with no traces that we were ever there apart from the added value to your home.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would need to know a number of things before we can provide an accurate quote beginning with: Roof type, single of double storey home, location of the property, how many metres of guttering requires gutter guard.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There is not anything a customer can do to save money before starting the job. Insurances and Authoritive codes require us to do all of the work. It is extremely dangerous for unskilled people to be up on roofs.

Question 9

What makes your pricing competitive?

Accepted Answer

We do not have sales people or a shop front. We manufacture our own products therefore there is no middle man and we can pass the savings directly onto the customer.

Question 10

How do you normally charge for your service?

Accepted Answer

There are a few factors we look at when charging out our products. Is the house single or 2 storey? Tile or corrogated roof? What is the access like for the installer? Once all this is determined we then work out the job on a per meterage rate.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the manufacturing and installing of cost effective Australian made and manufactured high grade aluminium and steel for the gutter protection of leaves and debris for local Brisbane and Gold Coast familes .

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All Gutter Knight installers are passed through a strict in house training schedule and must adhere to all safety and manufacturing specifications when installing our leaf guard products.  Unlike others, this is why we can offer a 20 year workmanship warranty.

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