Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we do, we are covered for 20 million public liability. We will guarantee our work and if there is something we need to do better, we always welcome customers feedback.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was constantly at battle with keeping my own home clean and I knew that others felt the same. So I decided not only to get into the industry, but to also create a service where people look forward to seeing a friendly face each and overtime we show up.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

When a customer came home one day and called me immediately saying how it was the highlight of her week that she'd come home to such a clean and tidy home....it was love at that point.

Question 4

What do you like most about your job?

Accepted Answer

The difference we make to peoples lives by giving them the freedom of not having to clean their own home.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they are covered by public liability insurance as well as what products they are using as it is important to know what is being used in your home.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take? Our aim is to be as quick as possible so we make sure that we are thorough so that each time it is quick and easy.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on happy customers and rely on word of mouth. We love nothing more than to hear how our customers react when the come home to a sparkling home.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Greener Cleaner specialise in thorough deep cleaning using natural and biodegradable cleaning products. We pride ourselves on cleaning everything you tell us to, leaving nothing to the imagination....except a service that really shines!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location, size of home and general expectations. Do you have carpet? Length or duration that a cleaning service is needed.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be very clear about the exact things that you want out of our service so we can tailor it to suit your budget.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer cheaper prices depending on how regularly we clean. So if you buy a package we will reduce the price for you. This is what makes us competitive.

Question 12

What makes your pricing competitive?

Accepted Answer

We do not charge by the hour so you don't have to worry about making sure we are being truthful about the time spent in your home as we will always leave the house spotless and having done exactly what you asked for.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge by the job not by the hour. So when you hire a Greener Cleaner we will tell you upfront what you will be paying whether you use us one time only or on a regular basis.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Cleaning, organisation, rubbish removal and all things domestic. Cleaning using high quality products that sanitise and clean effectively while still maintaining an allergy free environment.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Cleaning experience of over 20+ years. Home organisation and spring cleaning available upon request. We are women who have been cleaning with police checks and 20m public liability insurance.

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