Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Green & Gold Solar Australia Pty Ltd is fully licenced, holds public liability insurance up to $20,000,000 and offers a 10 year workmanship warranty.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

"I have to say I am completely relieved to have my solar system installed and I’m eager to monitor how much of a difference our PV system will make to our electricity bills and usage. I’m glad my installation went well, and I felt like I had done my homework to ensure I received the best price, equipment, and workmanship, possible at the time." - Mark Valencia (https://www.selfsufficientme.com/sustainability/my-solar-installation-5kw-system-on-shed-roof-installed-by-green-gold-solar)

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

1). Is the company a Clean Energy Council (CEC) member? 2). What will my new system generate and why? 3). Is the quoted price the 'fully installed' price? 4). Is there any surcharge for 'access', 'grid connection', 'metering', splitting the array'? 5). What is the warranty period and how does it work?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've kept our doors open for nearly 10 years, have achieved a milestone of 11,500+ high quality solar PV system installations, serve customers in 4 states (ACT, NSW, QLD & VIC) and support people when they need support.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Green & Gold Solar Australia pride ourselves on providing our customers with above average, cost effective residential and commercial solar energy solutions and unrivaled customer service.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1). Do you have a system size in mind or are you open to my recommendation? 2). Do you have single or three phase power? 3). What is your average daily usage (kWh)? 4). What is your roof type (Colorbond, tile, etc.)? 5). Is your property single, double or multi storey?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1). Be sure to specify any unique job details. 2). Get to know your load profile (avg. daily kWh per day) and select the right size solar PV system based on real data. 3). Partner with an electricity retailer that offers the best feed in tariff.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Green & Gold Solar Australia offers OneFlare customers a tailored and comprehensive, obligation free quote including a Nearmap solar report (including proposed solar panel placement on your your roof and kWh generation data) sent via email at no charge.

Question 9

What makes your pricing competitive?

Accepted Answer

We're not the cheapest nor the most expensive solar company in the market, and we know that. We sit right in the middle as far as pricing goes which, among many other things, has allowed us to keep our doors open for nearly 10 years, achieve a milestone of 11,500+ high quality solar PV system installations, serve customers in 4 states (ACT, NSW, QLD & VIC) and support people when they need support.

Question 10

How do you normally charge for your service?

Accepted Answer

Green & Gold Solar secure your order with a 10% deposit and allow you to pay your balance post installation. Payment can be made via electronic funds transfer (EFT) or credit card. We also offer finance.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Green & Gold Solar Australia are the energy saving experts and we provide residential and commercial solar energy solutions. We are well equipped for any solar PV system installation and provide a robust range of battery storage options.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Green & Gold Solar Australia aim to provide excellence in whatever we do through nearly 10 years experience within the industry. We are a Master Electrician, hold both NSW & QLD electrical license and are Clean Energy Council network members.

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