Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business, and we proudly stand behind our work with a satisfaction guarantee. If pests return between scheduled treatments, so do we—at no extra cost. Your peace of mind is our priority.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. We respect your privacy and remain committed to providing safe, contact-conscious service for all clients.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We prioritize the health and safety of our customers and team. Our technicians are equipped with appropriate PPE (personal protective equipment), including masks and gloves when requested. We also practice social distancing, offer contactless service and payment options, and follow all local health guidelines to ensure a safe experience for everyone.

Question 4

How did you decide to get into your line of work?

Accepted Answer

With a university education and over 8 years in the pest control industry, I was drawn to this line of work by a desire to solve real-world problems and help people feel safe in their homes. What started as a job quickly became a passion for protecting families and properties with smart, effective solutions.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my most memorable clients was a young family who discovered a bedbug infestation shortly after moving into their new home. They were overwhelmed—sleeping in the living room, anxious, and unsure who to trust. We stepped in quickly, performed a thorough inspection, and walked them through every step of the treatment plan. Within days, they noticed a huge difference, and after a follow-up visit, the problem was completely resolved. The relief on their faces—and the thank-you note they left—reminded me why I do this work. Restoring comfort and peace of mind is what it’s all about.

Question 6

What do you like most about your job?

Accepted Answer

What I enjoy most about my job is making a real difference in people’s lives. Whether it’s helping someone finally sleep peacefully after dealing with bedbugs or protecting a family home from pests, the satisfaction of solving problems and restoring comfort is incredibly rewarding. Every day brings a new challenge—and a new opportunity to help.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed and insured? This ensures the company meets legal requirements and protects both parties in case of accidents or damage.  Do you offer a guarantee on your work? A reputable company should stand behind their service with a satisfaction guarantee or warranty.  What treatments do you use, and are they safe for kids and pets? Knowing what chemicals or methods are used helps ensure safety and transparency.  How long have you been in the industry? Experience matters. Someone with years in the field is more likely to handle complex infestations effectively.  Can you provide references or reviews? Reading real customer feedback gives insight into the company’s reliability and service quality.  What’s included in the service, and are there any hidden fees? Understanding exactly what you’re paying for prevents surprises later.  How do you handle follow-up or recurring issues? A good provider will offer follow-up treatments or plans if the pests return.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What types of pests do you treat? We treat a wide range of pests, including ants, bedbugs, cockroaches, rodents, wasps, spiders, and more. We offer custom solutions based on the type and severity of the infestation.  2. Are your treatments safe for kids and pets? Yes, our treatments are family- and pet-safe. We use approved products and targeted applications to minimize risk while effectively eliminating pests.  3. How soon can you come out? We offer fast, often same-day service. Call us early, and we’ll do our best to be there within hours.  4. How long will the treatment take? Most visits take between 30 minutes to 2 hours, depending on the size of the property and the type of pest issue.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 8 years of hands-on experience, a university education, and a strong commitment to customer satisfaction, I bring both expertise and integrity to every job. I'm fully licensed, insured, and backed by 400+ 5-star reviews. I believe in clear communication, honest assessments, and standing behind my work with a guarantee. When you hire me, you're not just getting a service—you're getting a partner who takes your peace of mind seriously.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose me over other providers because I combine proven experience with personal attention. With over 8 years in the industry, 400+ 5-star reviews, and a university-educated approach, I offer professional, tailored solutions—not one-size-fits-all treatments. I'm fully insured, guarantee my work, and treat every home like it’s my own. When you call Goliath Pest Solutions, you’re not just hiring a service—you’re gaining a trusted, results-driven partner who shows up, follows through, and gets the job done right.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of Pest Problem – Identifying the pest helps determine the right treatment method.  Size of the Property – Square footage and number of rooms/levels affect the scope of the job.  Extent of the Infestation – Whether it’s a minor issue or a widespread problem impacts time and materials needed.  Location of the Property – Travel distance and regional factors (like pest pressure) can influence pricing.  Previous Treatments (if any) – Knowing what's been done before helps avoid repeating ineffective methods.  Access and Scheduling Needs – Some jobs may require multiple visits or off-hours scheduling.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Act Early, Don’t Wait Treating a pest issue early prevents it from becoming a larger, more expensive problem. The longer you wait, the more intensive the treatment may need to be.  Bundle Services Ask about bundling multiple services (like general pest control with rodent protection). It’s often more cost-effective than scheduling them separately.  Prepare the Property in Advance Clearing clutter, vacuuming, and giving access to affected areas can reduce service time and improve effectiveness—potentially lowering overall costs.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special Offer for Oneflare Customers: Get $50 off your first pest control service or enjoy a free inspection with any booked treatment. Mention “Oneflare” when booking. Limited-time offer. New customers only.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on value, not just low cost. With Goliath Pest Solutions, you're getting expert service backed by 8+ years of experience, top-quality products, and a satisfaction guarantee—all at a fair and transparent rate. We don’t cut corners, and there are no hidden fees. You get fast, reliable results that save you money in the long run by doing the job right the first time.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge based on the type of pest, the size of the property, and the severity of the infestation. Pricing can be offered as a one-time treatment or part of a recurring service plan for ongoing protection. After a quick assessment—often over the phone or during a free inspection—we’ll provide a clear, upfront quote with no hidden fees.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, I specialize in termite treatments and general pest control. Whether it's protecting homes from costly termite damage or eliminating common pests like ants, cockroaches, and spiders, I provide targeted, effective solutions backed by years of experience and proven methods. My goal is to deliver long-term protection and peace of mind for every customer.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I bring over 8 years of hands-on industry experience, a university education, and full licensing and insurance. I’ve completed accredited pest management training and stay current with the latest techniques and safety standards. My skills include advanced termite detection and treatment, general pest control, and customer-focused service. With hundreds of 5-star reviews and a commitment to doing the job right, I have both the expertise and the professionalism to deliver results you can trust.

Goliath Pest Solutions

Rating summary

5.0

5.0

5.0

Business contact details

Opening hours

Business description

Accepted payment methods

Browse pest control experts by suburb

Services

Qualifications

Add your review

Reviews (158)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Goliath Pest Solutions Verified Business

Rating summary

5.0

5.0

5.0

Business contact details

Opening hours

Business description

Accepted payment methods

Browse pest control experts by suburb

Services

Qualifications

Add your review

Reviews (158)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Goliath Pest Solutions