Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with a 10 million dollar public liability insurance in place. We guarantee our work and workmanship and follow the strictest guidelines

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love the results that we achieve with cleaning sofas, rugs and Upholstery. How can you not love the job..

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a customer that had a cream settee that they were going to get rid of at Bulk Rubbish collection, However they asked us if we would attempt to clean it for them to see if it could be saved beforehand. We cleaned there sofa and the results were amazing it looked like a new sofa in the end, the customer was blown away with the results she couldn't believe how it looked.. We love happy customers

Question 4

What do you like most about your job?

Accepted Answer

We have a passion for getting amazing results for our customer. We enjoy giving good customer service, and building up good relationships with our customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you do steam clean or dry clean method Can you remove all types of stains and is there any extra fees

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q How much do you charge for carpets to be cleaned  Prices start from $80 Q How much do you charge for Floor tiles to be cleaned Prices start from $4 per sqm Q Do I need to remove all furniture from rooms Any furniture left in the room we can go around

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are reliable and punctual making sure we arrive at the time we say we will.  We put 100% in our work to give you the best possible result..

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We take pride in what we do. We get your carpets, tiles and upholstery and showers looking like new again..

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need to know your requirements of what you would like cleaned. How many carpets do you have, How many seats is your lounge suite, How many SQM is your tiled floor area.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Get 3 rooms Carpet cleaned and get the 4th room cleaned for free of charge, Book now to get your carpets cleaned

Question 11

What makes your pricing competitive?

Accepted Answer

We offer competitive prices as to keep the prices as low as we can for our customers. We also have no hidden extras...

Question 12

How do you normally charge for your service?

Accepted Answer

We ask for the customer to pay in cash on the day as we don't have a credit card facility

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Carpet cleaning, Rug cleaning, Upholstery cleaning and shower cleaning.. We also do high pressure cleaning that kills 99% of all germs. We also specialise in cleaning commercial kitchens

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Superclean WA has experience in carpet cleaning, tile and grout cleaning. There technicians hold a advanced Diploma by the Royal Institute of Public Health and Hygiene and also units in clean and maintain, kitchen premises and other health and safety recognised units

Superclean WA Group Pty Ltd

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