Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have public liability insurance. I will ask at completion of job for you to inspect the job to ensure you are satisfied. If there are any issues - I will fix them before asking for payment

Question 2

What do you like most about your job?

Accepted Answer

I enjoy meeting some great people and love seeing the difference clean windows make to a home. You can see instant results with well cleaned windows

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Quality job with customer service to match. Good communication to ensure the job is completed to the customers expectation. I am still building my business - repeat business and referalls are very important and this will only occur if I provide an excellent service

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For residential - number of floors, if there are any french mirrors, access issues, any other concerns ie bore water stains to window or post build clean (paint and cement splatter).  For commercial - time frame for job to be completed, if regular clean - frequency

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I am currently offering winter specials. I will also give 10% off when combined with carpet cleaning completed at same time.

Question 6

What makes your pricing competitive?

Accepted Answer

Low overheads enable me to keep me prices low. No admin staff. Also doing most quotes over the phone or looking at google street view, I save time and this saving in passed on in my prices

Question 7

How do you normally charge for your service?

Accepted Answer

I charge on a fixed rate for a job. This rate is based on a few factors - this enables me to provide a fixed quote over the phone so there are no surprises on the day

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I do all window cleaning services except for abseiling. I have water feed pole system that can clean buildings up to 4 storeys high. I also do a lot of windows for end of lease, due to this I have started doing carpet cleaning for these end of lease jobs.

Gibbo's Window Cleaning

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