Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I carry $1 million of professional indemnity insurance. Due care is taken with the work and any identified defects are corrected free of charge.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father was a tax accountant and I thought it was a unique way to help people and be in my own buisness

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

When dealing with small business I find new clients misinformed as to their financial affairs and often the accounts are messy and require cleaning up. They are pleasantly surprised at the price and thoroughness of my work.

Question 4

What do you like most about your job?

Accepted Answer

Helping people. Winning new clients. Achieving results Identifying tax savings for clients Identifying and solving financial and tax issues for clients

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What qualifications do you have? How long have you been in business? Can I get a recommendation from another client?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: I want t reduce my tax bill. A. We will identify as many deductions as we can. We can defer lodgement of your tax return if you are payable.  Q. How much will it cost? it will be as per quote unless there is additional work required and we will discuss this with you before commencing.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been brought up to be a reliable, moral and honest person. I am prepared to take less clients so that I can service them better. I take the view that good service leads to more opportunities.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am fully qualified as a public accountant and tax agent. I keep up to date with the latest tax laws and have a broad experience in accounting.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the nature of your income. Is it wages income, rental income (if so how many rental properties), capital gains (if so how many?), income from business. For business do you have a profit and loss statement, a summary or is bookkeeping required?. Are you incorporated (a company) or a trust?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide organised records Provide records in summarised form Provide clear and concise answers to all questions asked Provide prior year's tax return

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you refer a client I offer $20 cash back per client. I will beat your last year's price fora similar service less 10%.

Question 12

What makes your pricing competitive?

Accepted Answer

I am abreast of the market prices and as I carry low overheads I can usually beat them. I will offer more service for the same price as my competitors.

Question 13

How do you normally charge for your service?

Accepted Answer

I usually quote based on the expected time to complete the job and the complexity of the work. An hourly rate is available on request.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in small business and individual tax returns. I also offer virtual CFO services to small businesses and not for profits. I can also help you with your bookkeeping or installing accounting software.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have both corporate and public practice experience. I have qualifications in tax (The Tax Institute) and a University Degree. I am a public accountant and a registered tax agent.

Mansfield Partners Accounting Tax and Business Advisory

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