Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured. We have our 20M Public Liability, we have works compensation too. We garantee our work and as I said we will leave the property only when client is 100% satisfy.

Question 2

What do you like most about your job?

Accepted Answer

To help people to take care of their assets. To help them to sell their assets quicker. To help people to keep their houses healthy by having a fresh air inside with clean windows without mold.. To help them to safe money by having the gutters cleaned  avoiding then any leaking inside the house. To help then to keep safe by pressure cleaning stairs, driveways, etc..

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

The methods the company will use. This is really good to fairly compare trades. If the company is insured. Who is going to come to do the work. How methods of payment the company accept. Some recommendations are always good.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long it will take? - we have a roughly idea only, everything depends on many facts such as access, state of house, weather, size of the house, etc..  does the water gets inside the house during a soft washing? - NO, we have a method where we don't use high pressure to wash your house, we brush down with special soaps and brushes. When we will be cleaning my gutter if you break a tile what you will do? - we going to let you know and fix straight way. We always take pictures before and after.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The experience that we have is one of them. Second because we want to be reference in reliability. It is one of our goals. We are thirsty for success and to get on the top we have to be perfect!

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

At Crystal we do what we say that we will do and we will leave your property only when you be 100% satisfy. We are fully insured and well trained with up to 5000 properties attended.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is always good to know the size of the job, how many bedrooms, bathrooms. What type of window they got, type of floor tiles, if there is flyscreens on the windows.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For instancy they can take the fly screens off and let them sit next to the windows; they also can move furniture that is on the way of the window, such as beds, side beds. If we have a pressure cleaning job and the client is able to move the furniture around that will be useful too.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes sure. If we quote and go ahead with more than one item, for example, a gutter and a window cleaning, we will give to you a 10% discount on the total price. We also have discounts if a client give us a referral or if neighbours decide to do some work at the same day.

Question 10

What makes your pricing competitive?

Accepted Answer

We are very efficient and work with the latest technology that is available in the market. In this way we are able to offer very competitive prices in comparison with our competitor.

Question 11

How do you normally charge for your service?

Accepted Answer

We always visit the sites and talk to clients in order to have a better understanding of their needs and also to avoid missunderstanding. We usually give a close price for the services the client requires. However if the client prefer we can charge by hour.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Window, gutter, and pressure cleaning and also roof cleaning. We allowed our team with up to 2000 hours of work before they go to the field by themselfs. We are specialise in delivery!

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

One of the owner at Crystal is a Civil engineer and also a builder from TAIFE. We have hights certificates, we do harnessing, hope acess, etc... We have up to 10 years experience in the area.

Crystal Services Group

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