Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured definitely. You can not implement or start any job without the insurance, public liability and professional and experience are really important.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I always have our customers happy with our services because customer satisfaction is our priority. Without customers, we will not survive.

Question 3

What do you like most about your job?

Accepted Answer

We have been in the business more than 15 years and have been delivering services to various clients such as domestic (private), business (big projects for commercial) and council. So i can assure you that we are professional in many ways.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

If the business is insured, have licensed, legal with ABN, experiences, professional, know what they are doing, and have good communication skills.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The price, the design, colour. They can easily reach me on my mobile phone. I will get back to their query as soon as possible. I always send them proper quote with details so customers will have everything in writing.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I implement the job as per customer request. I always communicate with the customer so they have understanding what will be involved in the job and will not start, change or work without their concern.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Concreting Facilities deliver a professional service for best quality of product and attention into details. Customer satisfaction is our priority!

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The total area to be concreted. What job will be involved. If you have plan or measurement of the area.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Decide what kind of service you need. Ask for different services for comparison, such as if you want plain concrete or colour concrete. We have high understanding about our service and we can give you advice to suit your budget.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can give you competitive price with high quality work and services. Kindly send us the plan and we will get back to you as soon as we can.

Question 11

What makes your pricing competitive?

Accepted Answer

Excellent service, clean and tidy work, quality service, Professional manner, communication skills to deliver excellent customer service, customer satisfaction is our priority.

Question 12

How do you normally charge for your service?

Accepted Answer

Depends on the actual job such as if it is including excavation, getting rid of the soil, getting rid of the existing concrete, decorative, special engineering request such as steel or special mix.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Granny flat slab, House slab, Driveways, Footpaths, Crossover, anything related to concrete, garage slab, patio, around swimming pool, Decorative concrete, colour concrete, stamp concrete, stencil.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified concreters with more than 15 years experiences. Please check our website to see our REAL work or instagram @concretingfacilities

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