Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured and workmanship guaranteed. We do not use products that harm your vehicle and you may see from some of our photos that we tape joints and edges to seal out dust whilst buffing

Question 2

How did you decide to get into your line of work?

Accepted Answer

20 plus years of  running the business that supplies the products that I now use and apply. I love the products and application processes so much that I understand how to get the most of them.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Rick at Glenmore Park..." I can't believe it , you text me 1/2 hour before you arrive at 1pm. Then you you arrive on time. I ask you when you will finish and you say at 3.  2 hours later, bang on 3pm, you finish and hand me a gleaming car.. Not many tradespeople turn up on time let alone on the day"

Question 4

What do you like most about your job?

Accepted Answer

Seeing the happy owners face at the end of the job and walking them through our final inspection. Every job is different

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have public liability insurance ?  Yes we are fully insured Can I pay via  Eftpos? Yes we have tap and go and accept major cards What experience do you have . 17 years of personal experience and years of training in how to apply premium car care and restoration products

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Question ......Can I drop my car in to get detailed? Answer ......no need ..... We come straight to you and work out of our custom built trailer

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We treat customers like individuals . We are working with their expensive property and respect that it is very likely their pride and joy

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We simply love cars. Each one we work on is treated like its our own . The owner of Clever Customs restores old cars and does his own paint , panel , upholstery mechanicals and electrical.  The complete service with mobile eftpos available

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A brief scope of work then we follow up with a call to get a better idea of whats requied .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Just provide us with clear access and we start. Ask about a multi vehicle discount happy to offer a reduced price if we do more than one vehicle at a time.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

You will notice that our name implies we do custom work . As part of our service we do mobile stripes and ultraclear paint protection film.  Once the vehicle is detailed, we can apply film that is almost invisable under door handles and leading edges of bonnets to stop stone chips and scratches.

Question 12

What makes your pricing competitive?

Accepted Answer

No expensive workshop or office . We are a mobile service with low overheads but we use premium products to achive the best results without expensive labour rates

Question 13

How do you normally charge for your service?

Accepted Answer

We dont start work utill we do a walk around the vehicle and then agree on a price that is FIXED on the day .On many occasions we do more than what is required because of the pride in our work

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Paint recitifcation on site . We carry all of the latest buffing compounds and ultra fine abrasives in our mobile work shop to enable us to achive truely proffesional results

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Strong back ground working with 3M Car care paint rectification and refinishing products for 17 years . Some of our recent work has amazed customers in that we are able to bring tired old dull paintwork back to life

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