Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes i am and I most definatly do

Question 2

How did you decide to get into your line of work?

Accepted Answer

Its my Families long standing buisness

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Ive got loads. But probably my most proud story. Was when I organised to have a house that had just gone on the market valued by a realtor. Then went in and cleaned all the houses different floor types and got it valued again by independant realtor who priced 15k more than before i had done the clean. it was a massive house in canningvale that had both carpet and heaps of tile and grout through out whole house. The differnce was amazing.

Question 4

What do you like most about your job?

Accepted Answer

Its theraputic very rarely the same and can take me anywhere anytime.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Hi is this Scott Cooke from Clever Cleaning Solutions

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Does it really clean it that good ?. To which i answer proudly Yes it certainly does and im more than happy too come give you a free demo & quote if your still unsure.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With an already existing Domestic & Commercial clientel that includes companies like Terry White Pharmacies, Goodlife fitness cntrs, Jetts 24/7 Gyms and Subway restraunts some of whom ive looked after for over 5yrs. A good work ethic and an eye for detail and loads of experience going in too customers homes and been aware of the importance of the respect expected in caring and cleaning of one of there most prized possession

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Having a machine that really does do all floor surfaces better than any other machine on the market.Taking A sense of pride in my work. Heaps off photos for you too view and the offer off an Obligation free demo and quote should you still be unsure. Id rather see it as you making an educated choice too go with me. Instead of over someone else.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A good background on the size,floortypes,description and expectation of the job they would like too get done

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 If you could give me a quick call preferably or email allowing you and I too have a quick chat about any questions and queries either of us may have 2 Try if possible to make it so the day i come to do you a free demo and quote. I can if accepted do the job there and then. Been as I get just under 91% of all jobs i demo and quote. 3 Be sure to try choose a time that is not going to be compromised where possible and is a time that you can comfortably make with out having it become a rush or stress for yourself

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

An obligation free demo and quote any where in the metro area and availability times to work around any schedule or time frame

Question 12

What makes your pricing competitive?

Accepted Answer

After been in the industry for last 12 years in both sales and service of all types and styles of cleaning and machines and a well positioned place to be able to constantly monitor that im where i need to be so i can remain reasonable but at the same time valuble to each off my customers.

Question 13

How do you normally charge for your service?

Accepted Answer

Through inspection of the job and or through having a quick but vital chat with person wanting the job done

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

after 12 years its more a case of what dont i specialise in having been highly experienced in all floor types, Sealing and Regrouting

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a combined 12 plus years experience in the Sales and Service (cleaning) of both the Commercial and Domestic sectors. Ive worked with all floor surfaces using several types of machines and equipment. i know what works and what doesnt and through this time have ended up knowing what machine is best to get you the maximum return for the price and quality of the job at hand

Clever Cleaning Solutions

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