Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am insured up to $20 Million.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was down on my luck with work and decided to do something to support my family. It was easy to get in to and the reward is great.

Question 3

What do you like most about your job?

Accepted Answer

Meeting new people every day and leaving a job, knowing that I have made a noticeable difference

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in the industry for? Are you insured? Do you cover your work with any type of guarantee?  If this your full time job? Do you provide full written quotes? And provide receipts for payments?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Will you charge me more because of the area I live in? No, Its based on the work that is needed to complete the job.   As I say - Its the windows, not the car in the drive, or the wealth of your live style.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All my work is covered by my Five Star Guarantee - If you not 100% Satisfied I will come and rectify the issue at no cost to the customer. Payment is only taken when your happy with the work.  I'm an honest family man

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I am a full time window cleaner that is 100% customer service focused, backed up with thousands of panels worth of experience under my squeegee. I have never once left a job without the customer being 100% happy with there service.   I come fully equipped and come looking smart and professional.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Address ( Best to let us know what suburb you live in)  Type Of Service - (Interior and/or Exterior Clean) One off clean or regular service - If you want to clean often, we can save you some money Number of windows ( Number of Sliding doors - Bed rooms - Lounges ect) Any Windows like colonials

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 - Remove all screens, Pre wash them with water, just spray them over with the hose, let them dry.  2 - Remove all items from window seals and make room for easy access to windows.  3 - Unlock all screen doors and window locks

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Book 4 Quarterly Cleans and Received, on your first visit a free interior clean.  Book a Full In and out Clean and add Screens for $2 per Screen & $3 a Solar Panel.

Question 11

What makes your pricing competitive?

Accepted Answer

I am a sole trader, which means I have very little outgoings, so I can keep my prices low

Question 12

How do you normally charge for your service?

Accepted Answer

I charge per Job not per hour

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I am fully trained in traditional window cleaning and Water Fed Pole. I specialise in Water Fed/ Pure Water Cleaning, As it gives such a better clean than traditional.I work up to 32ft so experience makes all the difference.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been cleaning for many years, full time, that is over 3000 Panels of experience. I have the knowledge of a 25 year veteran cleaner so no job big or small will be a challenge. I am experienced of traditional and water fed pole cleaning methods.

Five Star Window Cleaning Services

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