Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I provide:   * 100% PERFORMANCE GUARANTEE * If any realistic expectation is not met, we’ll schedule a complimentary session to make the necessary adjustments.

Question 2

How did you decide to get into your line of work?

Accepted Answer

* I don't like seeing people get stuck in life because of clutter and disorganisation. Organisation comes easy to me and I enjoy assisting others get back on track and feel in control of their home and life again.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Testimonial:  My mother’s apartment that needed a clearing after her death.  It was recommended to me I should find one who had is certified by the Australian Association Professional Organisers’. I had Karen recommended to me by another AAPO member as someone who was reliable and competent. It is such a relief. I have tears in my eyes. I am so grateful.

Question 4

What do you like most about your job?

Accepted Answer

* I can assist you in reducing overwhelm and frustration!  * I am an experienced organiser and declutterer.  * It’s my pleasure to assist you with hands-on organisation and staying on track.  * Getting organised can save you loads of time, and effort leading to a clearer focus in your home, business and life.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What if I’m Embarrassed?  * Working with an Organiser is nothing to be embarrassed about.  * Getting help from an organiser is no different than getting help with any other thing you may not be able to do on your own. * Professional Organisers are skilled specialists who help create order where it’s lacking.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What Happens During an Organising Session?  * First, we’ll look at the space that needs help and discuss your likes and dislikes.  * Then we’ll assess your space, challenges, intentions and more.  * Next, we’ll create a strategy to create a useful, organised space.  * Then, we begin!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having our Clients’ trust is essential to the success and continuation of our business.  * We will never discard your belongings without your permission. * We abide by the Codes of Ethics of our Professional Association, which includes maintaining confidentiality surrounding you and your situation.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

* Clear & Clutterfree is a professional member of IOPO. Institute of Professional Organisers. * Clear & Clutterfree (Sydney) is endorsed by Choice Magazine (see under declutterers)  * http://tinyurl.com/jkvtygh

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

* I need to know about their current situation.  * What is the biggest obstacle? (this is to better understand the struggle and to address it) * Is there a deadline?  * How will we know when success is achieved?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Mental preparation: * Try to get a good nights rest. * Focus on the end result. * Arrange for childcare, if you have little ones.  Basic supplies ready: * A couple large boxes, containers or laundry baskets. * Heavy duty bags.  Accountability: * Keep the momentum and commitment going. Do not skip appointments or postpone too long.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

* A Oneflare client will receive an additional 5% off the 12 hour package.  Just mention you saw this offer on Oneflare.

Question 12

What makes your pricing competitive?

Accepted Answer

We provide guidance and coaching as needed as well as practical assistance. The focus is on residential decluttering and organising, which includes paper thorough paper sorting so that you feel back in control.  * A professional service of this type ranges from $70 to $100 per hour in Australia. * Clear and Clutterfree's professional organiser fees range from $70 to $85 depending on the package.

Question 13

How do you normally charge for your service?

Accepted Answer

Clear & Clutterfree offers two ways to purchase organising services:   * Single-session and pre-paid multi-session packages.  * Each session generally lasts a minimum of three hours. In three to four hours, we can make huge improvements to your troubled space! The value you receive is immeasurable. You receive custom one-on-one time with us in the privacy of your own home or office. We direct, empower, coach and assist you to an organised life.  * Payments can made via Electronic Funds Transfer, Cash, Paypal.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

* Hands-On Home Organising  * Hands-On Home Business Organising * Whole Home Decluttering * Effective Time, Budget and Task Management * And more... Just ask

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

* As a hardworking and determined professional and personal organiser,  * I have proudly decluttered re-organised and simplified 100+ homes across Sydney and the Blue Mountains. * I am a professional member of the Institute of Professional Organisers (IOPO) International!

Clear & Clutter Free (Home & Life Organising)

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