Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insured business and we guarantee our work. Our insurance covers any potential damages or losses that may be caused while providing our services. We provide a satisfaction guarantee for the work we do and will make sure to resolve any issues that may arise in a timely manner. We strive to provide the best customer service and satisfaction that can be provided. If you have any questions or concerns, please don't hesitate to contact us.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we will not require customers to share their COVID-19 vaccination status. We believe that it is the responsibility of each individual customer to make an informed decision about their own health and safety practices when interacting with our business and its products or services. We understand that some customers may opt to receive the vaccine, however, this is a personal choice and we respect their right to do so. We will continue to take the necessary safety measures in order to protect our customers and staff, regardless of vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We take the health and safety of our customers and employees very seriously. We are closely monitoring the situation surrounding COVID-19 and are following all guidelines set by local, state and federal agencies to ensure a safe experience for everyone.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I decided to get into the commercial cleaning industry because I saw an opportunity to help people with a service that is essential for keeping businesses and offices looking clean, organized, and professional. I felt like I could make a difference in my community by offering quality cleaning services at competitive prices. Additionally, I had prior experience in the field of customer service, so I felt confident that I could provide outstanding service to my clients. With the combination of my commitment to excellent customer service and providing valuable service, I believe I have found success in the commercial cleaning industry.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite customer stories is about a business owner in the hospitality industry. He had used a variety of commercial cleaners before, but none of them were able to meet his high standards. After hearing positive reviews from colleagues, he decided to give us a try and was very pleased with the results. Our team was able to clean multiple large areas over a short period of time, and the results surpassed his expectations. He was so impressed that he decided to make us his permanent commercial cleaners and has been very happy with our services ever since. We are proud to have him as one of our valued customers and look forward to providing him with more high-quality cleaning services in the future.

Question 6

What do you like most about your job?

Accepted Answer

I like that my job in commercial cleaning allows me to help create and maintain a safe, healthy, and productive environment for companies. It's so rewarding to know that the work I do helps keep businesses running smoothly. Additionally, I appreciate the flexibility of my job; there are always opportunities to find new challenges and explore new techniques. Every day is different, so I'm constantly learning new things. Overall, commercial cleaning is a fulfilling and rewarding career that gives me the chance to get creative with my work and make a positive impact in the world.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When considering hiring a professional service provider for commercial cleaning, customers should ask the following questions:   - What services does your company provide?  - Do you customize the cleaning plan based on my particular needs?  - Are you licensed, insured and bonded?  - How much experience do you have in commercial cleaning?  - Do you use eco-friendly products and methods?  - How will you ensure the safety of my employees and customers?  - What kind of customer feedback have you received?  - How much do your services cost?  - What payment options do you offer?  - Are there any additional fees or charges?  - How long does it take to complete the job?  - What is your cancellation policy?  - Do you provide any guarantees or warranties?  - When are your services available?  - Are there any special offers or discounts available?  - What is your customer service and support like in case I have any issues or questions?   Asking the right questions can help customers hire the right professional for their commercial cleaning needs. With the answers to these questions, customers can make an informed decision on which service provider best meets their requirements. ​​

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask questions related to the quality of service, cost and safety.   To address quality of service, it is important to emphasize that our staff are well-trained in providing high standards of cleaning. We also use eco-friendly products and advanced equipment to ensure effective results with minimal environmental impact.   In terms of cost, we take pride in offering competitive prices while maintaining high-quality service. We will be happy to provide a quote tailored to your specific cleaning needs.  Finally, safety is key. Our staff are certified and follow strict safety procedures when performing tasks such as ladder work and working with hazardous materials. They also use protective equipment such as masks, gloves and safety glasses, as well as specialized tools for each job.   We are also fully insured and guarantee our services to ensure customer satisfaction. If you have any further questions about our services, please don’t hesitate to contact us. We look forward to hearing from you!

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a commercial cleaner, I bring to the table many years of experience and expertise in providing quality services. My attention to detail is second-to-none, ensuring that each and every job is done properly and efficiently. I am also well-trained in safety protocols, making sure that all work areas are clean and hazard free. Additionally, I have an excellent customer service record, ensuring that clients are always satisfied with my work. I am also a highly organized and dependable individual, so you can be sure that I will always be on time and ready to get the job done right. All of these qualities make me the most reliable and trustworthy person for the job.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

As a professional commercial cleaning service provider, we have the expertise and experience to provide you with quality services that meet your needs. We understand the importance of keeping your business premises clean and safe for staff, customers, and visitors alike. Our team is fully trained in using the latest equipment and techniques to thoroughly clean any property to a high standard. We understand the importance of quick turnaround times and are committed to working within your schedule. We also strive to use eco-friendly cleaning products whenever possible, helping to protect our environment in the process. With competitive rates, excellent customer service and a commitment to providing great results every time, we believe that you can trust us with all of your commercial cleaning needs.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When providing a quote to a customer for commercial cleaning services, there are several factors that you need to know in order to accurately provide an estimate. These include the size of the space that needs to be cleaned, how often it will need cleaning (weekly, bi-weekly, monthly etc.), what type of cleaning is required (general or deep cleaning), any special requirements (window cleaning, floor stripping etc.) and whether the customer needs additional services such as carpet shampooing or waste removal. Knowing these details will enable you to provide an accurate quote that meets the customer's needs. Additionally, it is important to understand any specific health and safety regulations or certifications required for the job so that you can ensure your staff are adequately trained and the space is properly sanitized. Knowing these details will help you create a quote that meets all of the customer's needs while also being cost-effective for your business.   Other important considerations when providing a quote include understanding the specific cleaning products and equipment needed, any special requirements for insurance and bonding, and the amount of time it will take to complete the job. Having an accurate understanding of all these elements will help you provide a quote that is both competitive and tailored to meet the customer’s expectations. Ultimately, providing a detailed quote with all of this information allows the customer to make an informed decision about which cleaning service to use. It also demonstrates your expertise and commitment to delivering the best service possible.   In summary, providing an accurate quote for commercial cleaning services requires understanding the size of the space that needs to be cleaned, how often it will need cleaning, what type of cleaning is required, any special requirements, additional services needed and any health and safety regulations or certifications. Additionally, you need to consider the cleaning products and equipment needed, any special requirements for insurance and bonding, and the amount of time it will take to complete the job. By having an accurate understanding of all these elements, you can provide a competitive quote that meets customer expectations. This allows them to make an informed decision and shows your commitment to providing the best service possible.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Establish a regular cleaning schedule: Setting up and sticking to a regular cleaning schedule can help prevent dirt, dust, and other debris from building up over time. This will reduce the amount of deep cleaning needed on an ongoing basis and ultimately save money in the long run.  2. Invest in professional-grade products: Buying quality cleaning products will help to ensure that the job is done correctly and can reduce the need for more frequent cleanings. Professional-grade cleaning supplies are often more cost effective in the long run than purchasing cheaper alternatives.  3. Utilize a commercial cleaning service: Hiring a commercial cleaning service provider will save time, energy and money. The cost of staff and materials is included in the price, so customers won't have to worry about buying and storing cleaning supplies. Professional cleaners also use advanced technology and techniques that can help to reduce costs. Additionally, commercial cleaning services are often available on a flexible schedule, allowing for greater control over the budget.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we would love to offer special offers to Oneflare customers! For any ongoing periodical jobs that require commercial cleaning services, we can provide a 10% discount on the total cost. This way, customers can save money and enjoy our reliable and efficient service. We also offer free quotes for all of our services so that customers can make the best decision for their needs.

Question 14

What makes your pricing competitive?

Accepted Answer

At Capella Cleaning Services, we understand that competitive pricing is essential to staying ahead in the commercial cleaning industry. That's why we strive to offer competitive rates for all of our services. Our prices are based on the size and scope of the job, as well as any special requirements our clients may have. We also offer regular discounts for ongoing and periodical cleaning jobs so that our clients can save money in the long run.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge an hourly rate for our commercial cleaning services, depending on the size of the area and the complexity of the job. We may also include additional charges to account for travel costs if necessary.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialize in commercial cleaning services. This includes the cleaning and maintenance of offices, retail stores, health care facilities, warehouses, schools and other commercial properties. My services include general cleaning, vacuuming, dusting, carpet and upholstery shampooing and extraction, window washing, hard surface floor stripping and waxing as well as pressure washing. We also offer specialised cleaning services such as sanitization, deep steam cleaning and post-construction cleanup. In addition to cleaning services, we are also equipped to provide janitorial supplies and equipment for commercial use.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have extensive experience in commercial cleaning, having worked in the industry for over 10 years. We are certified in industrial and eco-friendly cleaning methods, and we understand the importance of safety when it comes to handling hazardous materials. Our attention to detail is impeccable, and we take pride in our work. In addition, we are familiar with the latest technologies used in commercial cleanings, such as HEPA vacuums and advanced cleaning solutions.  We also have extensive knowledge of OSHA standards for flooring and other surfaces, as well as health codes relating to sanitizing areas. We are adept at working with a variety of tools and machines, such as auto scrubbers, extractors, and vacuums. We are also skilled at multitasking and can handle multiple tasks with ease.   We understand the value of excellent customer service and strive to exceed expectations every time. Our commitment to excellence is something we take seriously, and it shows in our results. Finally, we are a highly organized and reliable professional team always on time and ready to deliver the best service. We are confident that our qualifications, experience, and dedication make us the right person for the job.   Thank you for your consideration. We look forward to hearing from you soon!

Capella Cleaning Services

Business contact details

Opening hours

Business description

Browse office cleaning experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Capella Cleaning Services Verified Business

Business contact details

Opening hours

Business description

Browse office cleaning experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Capella Cleaning Services