Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured and we guarantee our work to be done in the agreed timeframe and on budget. We help businesses reduce the risk of their marketing activities and streamline they costs so marketing becomes an investment.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had a passion for graphic design and problem solving which has grown over 20 years into a thriving career and business. After working for many of the top agencies for a long time I enjoy the freedom working in my owner business allows me. Thi industry never stops moving and I love it!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All clients are treated the same, with respect, understanding integrity. All enjoy hearing how their businesses are growing through brand and marketing we undertake together. We aim to be the trusted adviser for all our clients.

Question 4

What do you like most about your job?

Accepted Answer

I love meeting people and understanding what they do and how they add value to their clients. Then once we know where they are and where they need to go we can start solving the problem.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you understand what it is I need? Can you explain how your solution will deliver those results? How can we measure those results? Is your work guaranteed? What is the risk if it goes wrong?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does it take? Well we have a no cost discovery meeting to understand the best way to meet your needs, from here we plan the project timeline and deliverables. How much does it cost? We supply our best quotation at a fixed price. This may not be the cheapest but it will deliver results.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We rely on word-of-mouth and customer referrals for much or our business and value long term relationships. If we let people down we simply don't get work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We discover your brand foundations, why your in business? Who your target market is? What is your value proposition? This is key in connecting with your prospects and clients. Your graphic designer and website designer won't understand this left alone help you figure it out.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the purpose of your project? What assets do you currently have? Do you have a logo, photographs and text for your required task? What is the purpose of your project? What is your desired outcome? What is your budget?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money when producing graphic design work is be be clear on What is the message I am sending to prospects and clients? Where are they? What do you want them to do when they read your material. We ask these questions, as your request may not deliver your desired outcome.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Those businesses that choose our start up visual identity package will get a bonus set of 1,000 premium business cards printed at no cost.

Question 12

What makes your pricing competitive?

Accepted Answer

We are not the cheapest, but we do offer great value for money. We are about building a professional and identity to be proud of, not producing cheap work that ultimately reflects badly on your business.

Question 13

How do you normally charge for your service?

Accepted Answer

We have several fixed price packages depending on your businesses requirements. These are fixed price which means you don't have to worry about a budget blow out. our services are charged in progressive payments.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in helping businesses attract and retain clients by understanding your offering and matching it with the needs for your clients, then conveying that in a visually inviting identities that attract people.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been in the visual communication industry for 25 years working with everybody from award winning international brands to small and medium businesses based here in Australia. We provide an integrated end-to-end service which means it is easy for you and has reduced risk.

Buttons Creative

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