Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured with CGU Insurance Broadform Liability for Public Liability Advertising Liability and Products Liability. Check our certificate of currency on this site.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was by accident a friend of mine was doing an inspection one day and asked me to give him a hand and now i'm doing what I love.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A previous customer hired us to do a Building inspection before he sold the property. Upon getting out of the roof void I told the customer I had found termite damage to some roof rafters, he said he had 3 other inspections since the house was built ( 4 years old ) & no body had found the damage ?

Question 4

What do you like most about your job?

Accepted Answer

The best part of our job is the job it's self. Every property is different they all have imperfections it's just a matter of finding the defects.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured and licensed/accredited to carry out the inspections and do you use Thermal Imaging Cameras. Do I get photos in the report.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you have insurance & and how much experienced do you have. We are fully insured and have over 35 years experience doing inspections.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the industry for over 35 years we know what our customers expect. When we make appointments and we turn up on time every time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide easy to read and understand reports  24 hour turnaround on reports        Thermal imaging cameras used on all reports 7 day service, Photographic evidence of our findings . At a cost effective price.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The suburb of the property,The size of the property: single storey/double storey. Do you want a Building inspection only or combined Building & Pest Reports.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Before engaging a building inspector you can 1/ check to see if all electrical appliances are working. 2/ check that the water heater / hot water works. 3/check the meter box for stickers for termite treatments etc.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will give you a 10% Discount on our combined building & pest inspection reports for the Lake MacquarIe, Maiitland & Newcastle areas.

Question 12

What makes your pricing competitive?

Accepted Answer

Or 7 day service & easy to read & understand report format along with our use of Thermal Imaging Cameras & our pricing.

Question 13

How do you normally charge for your service?

Accepted Answer

Most single storey buildings are charged at $ 465.00 for a combined building & pest report, Building report from $285.00 Pest Report from $ 225.00 Swimming pool Safety Report & Certification from $225.00.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We Specialise in Pre purchase/Pre Auction Building Reports & Pest Reports as well as Swimming Pool Safety inspection reports and certification.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 35 years in the pre purchase inspection industry we are licensed accredited & insured. We have done hundreds of reports & save our clients thousands of dollars in repair costs.

Brent Heness Inspections

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