Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Passions about cleaning industry.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Once we have got an office cleaning job for a huge office in Melbourne CBD area. The office owner just finished the renovation. So there were lots of dust everywhere. We quickly checked the place, divided the job and started the cleaning. We did it as a deep cleaning. All the windows washed, tables & chairs wiped, floor vacuumed and mopped, all the corners, hidden areas were checked. We even organised the place for a better presentation. The owner told us she tried lots of cleaners before but we are the best. Since that, we became the regular weekly cleaner for that place. There are lots of similar stories like this happen to us before. That is why our customers trust us.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of seeing the result of our work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. What will the cleaning for? End of lease or office or general cleaning. 2. Do you need carpet cleaning as well? 3. Any extra requirement for the cleaning?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Do you have police check? Yes we do, all our staffs have current police check.  2. Do you have carpet cleaner? Yes we have professional carpet shampooer.  3. We live far from city, can you come? Yes, we can travel up t 50km from Melbourne city.  4. Can you provide receipt or invoice for the cleaning? Yes we can. 5. Do you provide bond guarantee service? Yes all our service is bond back guarantee.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. Professionalism.  2. References from previous customers.  3. I'm honest.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We always try our best to go beyond. We have our own brand standard which can make sure all the checklists are satisfied.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of cleaning.  2. Date and time you want the job done.  3. Whether need carpet steaming.  4. Location of your place.  5. Extra requirement.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Generally clean the property first.  2. Empty the property if it's end of lease.  3. Choose Blue Hospitality.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer 5% discount for Oneflare customers.

Question 12

What makes your pricing competitive?

Accepted Answer

We charge by per service, not by per hour.

Question 13

How do you normally charge for your service?

Accepted Answer

Charge by per service.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Five years housekeeping management experience.

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