Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Business is fully insured. As I clean your windows, I also recommend cleaning the tracks and screens. This not only improves the overall look but also helps your windows function better and last longer. It’s a simple step that makes a big difference!

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

We prioritize the safety of our employees and customers. While we encourage everyone to get vaccinated for added protection, we do not require customers to share their vaccination status.

Question 3

How did you decide to get into your line of work?

Accepted Answer

I decided to get into window cleaning because I’ve always enjoyed working outdoors and taking pride in seeing immediate results from my efforts. The satisfaction of making windows sparkle and enhancing a home’s appearance really appealed to me. Plus, I love the flexibility that comes with the job and the opportunity to meet new people along the way. It’s rewarding to know that I’m helping others maintain their properties and create a welcoming space!

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favorite customer stories involves a family who had just moved into their new home. They were excited but overwhelmed with all the renovations. After I cleaned their windows, they shared how much brighter and more inviting their home felt. It was rewarding to see their joy and know that my work contributed to their new beginning. They even mentioned that it inspired them to tackle more projects! Moments like that make my job truly fulfilling.

Question 5

What do you like most about your job?

Accepted Answer

What I like most about my job is the immediate satisfaction of seeing the results of my work. There’s something incredibly rewarding about transforming dirty windows into crystal-clear ones. I also enjoy the variety of my day—every job is different, and I get to meet a lot of interesting people along the way.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

What services do you offer? Are you just cleaning windows, or do you also clean screens, tracks, and frames?  Are you licensed and insured? This protects both the customer and the service provider in case of accidents or damages.  What cleaning products do you use? Are they eco-friendly or safe for children and pets?  Do you offer free estimates? It’s important to know if there will be a charge for quotes or if they are complimentary.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge for window cleaning? "My pricing depends on factors like the size of the windows, the number of panes, and the condition of the glass. I can provide a free estimate after assessing your specific needs."  What should I do to prepare for the cleaning? "It’s helpful to clear any items away from the windows and ensure access to any areas I’ll be working on. I’ll take care of the rest!"  How often should I have my windows cleaned? "It depends on your environment, but a general guideline is to clean windows at least twice a year. More frequent cleaning may be needed in dusty or pollen-heavy areas."

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Attention to Detail: “I take pride in my work and pay close attention to every detail, ensuring that no corner is cut. You can rely on me to treat your property with care.”  Satisfaction Guarantee: “I stand by my work and offer a satisfaction guarantee. If you’re not happy with the results, I will do everything possible to make it right.”

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Customer Satisfaction: “I prioritize customer satisfaction above all else. I take the time to listen to your needs and ensure that you’re happy with the results. I offer a satisfaction guarantee—if you’re not pleased, I’ll make it right.”  Attention to Detail: “I believe that the details matter. I don’t just clean the glass; I also pay attention to the frames, screens, and tracks to ensure everything is spotless.”  Flexible Scheduling: “I understand that everyone has busy lives, so I offer flexible scheduling to accommodate your needs. Whether you need a one-time cleaning or regular service, I can work with your timetable.”

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size and Type of Windows: Knowing the number of windows and their sizes (standard, large, or specialty) helps in estimating the time and materials needed.  Window Condition: Are the windows particularly dirty or have they not been cleaned in a while? This can affect the cleaning time and methods required.  Location: The location of the property (ground level, multi-story, etc.) can impact pricing, especially for higher windows that may require special equipment.  Access to the Windows: Are there any obstructions, such as furniture or plants, that would need to be moved? Clear access makes the job easier and faster.  Timeframe: Do you need the cleaning done by a specific date? Understanding your timeline helps me prioritize scheduling.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Prepare the Area: Clear away any furniture, decorations, or obstacles near the windows. This can reduce the time needed for setup and allow for a quicker cleaning process.  Schedule Off-Peak Times: Consider scheduling your cleaning during off-peak times, such as weekdays or during slower seasons. This can sometimes result in lower rates or discounts.  Bundle Services: If you need other cleaning services, such as gutter cleaning or pressure washing, ask about bundled packages. Combining services can often lead to significant savings compared to booking them separately.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

First-Time Customer Discount: “Enjoy 10% off your first window cleaning service! It’s a great way to experience our quality and commitment to customer satisfaction.”  Referral Program: “Refer a friend and both of you receive $20 off your next service! Share the sparkle and save together.”

Question 13

What makes your pricing competitive?

Accepted Answer

ransparent Pricing: “I provide clear, upfront quotes with no hidden fees. You’ll know exactly what you’re paying for, which builds trust and helps you plan your budget.”  Quality of Service: “My pricing reflects the high-quality service I provide. I use top-notch materials and techniques to ensure your windows are cleaned thoroughly and safely.”

Question 14

How do you normally charge for your service?

Accepted Answer

Free Estimates: “I offer free estimates after assessing the property, so you know exactly what to expect before the work begins.”

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

High-Quality Interior and Exterior Cleaning: I focus on delivering a streak-free finish for both interior and exterior windows, using techniques that ensure thorough cleaning without damaging surfaces.  Hard-to-Reach Windows: I have expertise in safely cleaning windows in challenging locations, such as multi-story buildings or those with unique architectural features. I use the right tools and equipment to get the job done safely.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Attention to Detail: I pride myself on my meticulous approach. I focus on every detail, ensuring that all surfaces are cleaned thoroughly and to a high standard.  Professionalism: I am committed to being punctual, reliable, and respectful of clients’ properties, ensuring that each job is completed with professionalism.

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Browse window cleaning experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

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About Oneflare

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