Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and offer full warranty.  Locally manufactured to Australian Standards,

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We absolutely love to see how thrilled our customers are with the final result.  Especially if we have saved them from a serious colour choice mistake.

Question 3

What do you like most about your job?

Accepted Answer

Connecting with people in their homes and helping them put the wow factor into their kitchens.  From old to new, glass splashbacks can be really spectacular.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Careful measurements must be taken . The quality of the finished product will largely depend on the care and precision taken to measure the area before anything else is done.  Careful attention to detail and low tolarences will help ensure a perfect fit without any unnecessary cuts and joins.  Glass installations should always be done by trained glazing professionals.  There is a marked difference between someone who knows their way around installing a kitchen and a regular glass fitter.  Make sure you are having the job done by a trained professional that will ensure all the sealing is done to high standards to avoid being disappointed later.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clear or Starphire Glass:  We use 6mm Toughened Safety Glass.  This glass is 6 times stronger than normal float glass.  We produce Coloured Glass Splashbacks in either Clear or Starphire glass.  Regular Clear glass has a high content of iron, which gives the glass a green tint.  Only certain darker colours and some greens can be achieved painting Clear glass.  Clear glass costs less than Starphire glass.  Starphire glass is crystal clear because the green tint, which might subsequently distort your chosen image or colour, has been removed.  Using Starfire glass enables us to offer our customers glass in any colour or digital image.  Paint & Colour:  Our splashbacks are coated in supremely durable and high quality paint.  Our paint is guaruanteed for 10 years when installed by us.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Family owned and run on business.  Usually Hazel comes and quotes to customers and its commonplace for us to be entrusted with keys to install in holiday houses etc.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We offer professional advice, a mobile showroom and coloured glass samples to assist you with your decision making process.  Let us help you match colours to you kitchen or other design features.  We can match any colour, or just upload a design, image or photo and we will do the rest.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Hight and Width of each panel in mm.  Number of cutouts, for example the no. of powerpoints and/or the number of corner cut-outs. Colour or image ideas.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure the kitchen is complete.  We are usually the last thing to be installed, but feel free to contact us for a quote in advance.  Rough measurements are fine.  We we conduct a detailed measure later.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

15% off.

Question 11

What makes your pricing competitive?

Accepted Answer

A mobile showroom keeps our overheads low.

Question 12

How do you normally charge for your service?

Accepted Answer

Credit Card, Direct Debit, Cash.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Glass Splashbacks of any kind.  Standard Coloured Glass & Digitally Printed Glass

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 25 years experience, our splashbacks are professionally measured, installed and sealed.  We only use 6mm toughened glass, which is 6 times stronger than normal float glass.  Full Warranty.  Locally manufactured to Australian Standards.

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