Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Public Liability Insurance

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Hiring a photographer or videographer is a big decision, and the right questions upfront save a lot of headaches later.   Here are a few worth asking:  Can I see a full portfolio of recent work, not just the highlights? Who'll be behind the camera, and will the same person handle the edit? What's included in the price: shoot time, edits, revisions, file delivery? Do you have backup gear and insurance? How long until I receive the finished photos or video? How do you plan the shoot? Is there a brief or shot list? Are you comfortable directing people who aren't used to being on camera? Where can I use the final content, and are there any usage limits?  A good photographer or videographer will be happy to walk you through all of this. If anything feels unclear, just ask. We'd rather have an honest chat upfront than have you feel unsure later.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does a video or photo shoot cost? It really depends on what you need. A half-day product shoot is quite different to a multi-location brand video with talent and a full crew. Once we understand your goals, we'll put together a clear fixed-price quote so there are no surprises.  How long does it take to get the final files? Photos are usually back within 5 to 10 business days. Video edits typically take 2 to 4 weeks depending on length and complexity. We'll always give you a timeline upfront so you can plan around it.  Do you travel? Absolutely. We're based in Cairns and regularly shoot across Far North Queensland, the Torres Strait and further afield. Travel is quoted separately so it's nice and transparent.  Can you help with talent, locations and styling? Yes, happy to. We've got a great network of models, presenters, stylists and locations we work with regularly. If you've already got your own people lined up, that works too.  Can you film and photograph at the same shoot? Yes, and it's often a smart way to get more value out of a single day. We'll bring the right crew so both photo and video get the attention they deserve.  Do you do drone work? Yes. We have licensed drone operators for aerial photo and video, including commercial CASA-approved flights.  Will I get the raw files? Usually we deliver finished, edited files in whatever formats you need. If raw files are important to you, just let us know upfront and we can work it into the agreement.  Can you shoot social media content as well as hero brand work? For sure. We can capture vertical content for Reels, TikTok and Stories alongside your main campaign assets, so you walk away with a full library of content to use across every channel.  What kind of work do you focus on? We specialise in business and brand work: products, venues, services, founders, teams and events. We don't shoot weddings or family portraits, but we're happy to point you towards someone who does.  We've never done a shoot before. Is that ok? Totally. A lot of our clients are first-timers. We'll guide you through the whole process from planning to wrap, and make sure you feel comfortable on the day.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've been operating out of Cairns since 2007, so we've had plenty of time to refine how we run a shoot. Our team turns up on time, prepared, and with backup gear in case anything goes sideways. We're fully insured, we communicate clearly throughout the project, and we deliver when we say we will. Most of our work comes through word of mouth and repeat clients, which we take as a good sign we're doing something right.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We're not just shooters with cameras. Bang Media is a full creative agency, so we think about the bigger picture: how the photos or video will actually be used, where they'll live, and whether they'll do the job they're meant to do. That means you get content that's planned with strategy in mind, not just nice-looking files. We're easy to work with, transparent on pricing, and happy to guide you through the process if it's your first time on a shoot.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A few simple things help us put together an accurate quote:  What you need the content for (website, social, advertising, internal use) Where the shoot will take place Roughly how many products, locations or people are involved Whether you need photo, video, or both Your deadline Any specific style or reference material you have in mind Whether talent, locations or styling need to be arranged  We're happy to jump on a quick call if it's easier than typing it all out. Most quotes come back within a day or two.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Plan in batches. If you can shoot multiple products, services or social pieces in one session, you'll get far better value than booking separate shoots throughout the year.  Combine photo and video. Having both captured on the same day saves on crew, setup and location costs, and you walk away with a much fuller content library.  Come prepared. A quick brief, a few reference images and a clear idea of where the content will be used helps us shoot exactly what you need, with no wasted time or reshoots.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes. For new Oneflare clients, we offer a free 30-minute creative consultation to map out your shoot before you commit. It's a no-pressure chat where we'll help you scope what you need, suggest where to focus your budget, and put together a clear quote.

Question 9

What makes your pricing competitive?

Accepted Answer

We quote fixed project fees with everything included, so there are no hidden costs or hourly surprises. Because we're a full agency rather than a solo shooter, we can scale the crew up or down to suit your budget without compromising quality. We also bundle photo and video shoots when it makes sense, which often saves clients 20 to 30% compared to booking each separately.  We're not the cheapest option in Cairns, and we don't try to be. But we deliver work that's genuinely usable across your marketing, which tends to make the investment go a lot further.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge a fixed project fee, agreed upfront. Once we understand what you need, where it's happening and how the content will be used, we put together a clear quote with everything itemised. No hourly rates, no surprise extras.For larger or ongoing projects, we can structure things as a day rate or split into milestone payments to make budgeting easier. Travel outside Cairns is quoted separately so you always know what's included.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Brand and business storytelling is our sweet spot. We specialise in mini documentaries, founder interviews, brand films, customer testimonials and event coverage that's built to actually be used, not just sit on a shelf. Whether it's a social cut or a longer brand piece, we focus on content that helps businesses look credible, attract customers and stand out from the noise.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Bang Media has been operating in Cairns since 2007, with nearly two decades of hands-on experience producing photo and video for businesses across Far North Queensland and beyond.  Our team includes:  Trained videographers and editors with backgrounds in commercial production, documentary and brand storytelling  Professional photographers experienced across product, brand, lifestyle and event work CASA-licensed drone operators for aerial photo and video  Creative directors and designers who plan shoots with the end use in mind, not just the camera angle  We invest in proper gear (cinema cameras, professional lighting, audio kits, drones, gimbals) and we maintain full public liability and equipment insurance. We've shot everything from small local businesses to national and international brands, and we treat every project with the same level of care.

Bang Media

Rating summary

4.9

4.9

Business contact details

Opening hours

Business description

Accepted payment methods

Browse videographer experts by suburb

Services

Qualifications

Add your review

Reviews (34)

Frequently asked questions

Are you an insured business and do you guarantee your work?

What questions should a customer ask to hire the right service professional?

Unique selling points

Need an expert?

Bang Media Verified Business

Rating summary

4.9

4.9

Business contact details

Opening hours

Business description

Accepted payment methods

Browse videographer experts by suburb

Services

Qualifications

Add your review

Reviews (34)

Frequently asked questions

Are you an insured business and do you guarantee your work?

What questions should a customer ask to hire the right service professional?

Unique selling points

Need an expert?

Bang Media