Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully registered and insured. If you have any issues with my work I guarantee to fix it within a timely manner, making changes to any processes to ensure the issue does not reoccur.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My excellent organisation, mathematical skills and passion for small business makes bookkeeping the most perfect line of work for me.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a client whom has now retired and is living in a nursing home. We are still in contact and I visit him regularly.

Question 4

What do you like most about your job?

Accepted Answer

Making friends. I love all my clients. I enjoy working with them and being able to watch as they and their business grow, develop and mature.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

*Are you proficient in the use of ....(program you use for bookkeeping)? *Are you insured, qualified and registered as a BAS Agent? *What can you offer my business? *How soon can you be available to complete my work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I have an Accountant, Why do I need a Bookkeeper? A Bookkeeper goes through your daily transactions, assists you with day to day issues and guides you  in the direction yourself and your Accountant have previously discussed. Your bookkeeper will prepare and lodge your BAS and/or IAS as required.  An Accountant is who you see yearly or quarterly when you need to report to the tax office  How soon are you available to complete my work? After I discuss with you and get a feel for what your requirements are I give you a realistic timeline for completion.   Are you insured, qualified and registered as a BAS Agent? I am. I have a Certificate IV in Accounting and am registered as a BAS agent with the Australian Tax Practitioners Board. (Registration No 25276419) I have current Professional Indemnity and Public Liability Insurance as a BAS Agent.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My knowledge of technology assists me to be reliable and up to date on processes, programs and any tax legislation changes. With many years of business experience I am trusted to assist with creating the best business practices so my clients can easily keep track of finances, saving time and money.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 10 years bookkeeping experience and the knowledge of up to date technology and systems; you will never need to worry about your books again. Your office will be a well oiled machine and you will be amazed and the cost savings and ease of office work after Anytime Assist visits you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

*Access to your bookkeeping program eg MYOB, Xero, Quickbooks  *Statements for the businesses bank accounts for the time period you require bookkeeping for *Associated documents to support transactions on statements ie purchases and sales records *Information on loans, motor vehicles, assets and other as required

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

*Collect together bank statements for all accounts used for business transactions, including loans and credit cards *Collect together all receipts, invoices, statements for purchases made on the above accounts *Information on how you collect money ie -Till/eftpos readings or daily takings *Invoice copies or list of sales for the period

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

* * * ONEFLARE DEAL * * *  * * Mention Oneflare to receive a free consultation and $60.00 of your first invoice* *  Call 0431604609 or email anytimeassist@outlook.com

Question 12

What makes your pricing competitive?

Accepted Answer

* * All pricing includes the cost of materials used and any travel required to complete bookkeeping work * *

Question 13

How do you normally charge for your service?

Accepted Answer

Pricing is an hourly rate of $60.00, charged per half an hour and payable within 14 days of invoice date.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Software set ups and conversions - setting up your bookkeeping or moving it to one program from another.  Cleaning up messing bookkeeping - cleaning up a bookkeeping file that is a little messy and checking for missed items.  Translating ATO requirements - translating in easy to understand terms, what it is the ATO actually require and assisting with the best way to keep track of and record this.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Accounting Certificate IV  Business Administration Cert III Registered BAS Agent Xero Certified Advisor Completing a Diploma in Quality Auditing 10+ Years Bookkeeping and Business management experience within various industries 10+ Years MYOB experience Knowledge of new age technology and programs

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