Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All of my staff including myself have Public Indemnity Insurance. I guarantee our work that it is cleaned as per discussed at quote.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When I left my last job and had an operation I could not find anyone even close to cleaning my house the way that I used to.  Decided Adelaide NEEDED a good reliable and consistent Cleaning Business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have never and will never discuss any customer's stories as they are ALL private and confidential.  This also goes for past and present staff.

Question 4

What do you like most about your job?

Accepted Answer

*  Taking a messy or dirty surface and making it shine which will bring a smile on my client's face. *  The ability to ease the pressure and free up time for my client's in their busy lives. *  Easing the stresses of a disabled client and allowing them clean space.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The best question is to ask the cleaner exactly what do they clean.  eg. when cleaning a bench top, be it in the bathroom or the kitchen, not only does the bench top get cleaned but also ALL items on the bench top and placed back on a clean surface.  Also the edge and underneath the bench top.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much per hour do you charge?  We do not charge by hour due to a belief that you should not pay a slow meticulous cleaner more than a fast meticulous cleaner if the quality of the job is the same.  We guarantee our workmanship.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Quality Reliability Attention to Detail Guaranteed work quality Care when undertaking work Supplying of all materials including hardware Love of job

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Motto "Don't put a dirty item on a cleaned surface".  It is all in the detail.  Service with attention to detail rather than just a general clean.  We pride ourselves on making sure all nooks and crannies are cleaned as well as general cleaning.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

*  Number of bedrooms *  Dust or no dust of rooms *  Number of bathrooms *  Exactly which rooms to be cleaned. *  Budget

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1  Wash dishes in sink.  Tip 2  Pick up floors if possible of toys, clothes and clutter.   Tip 3  Know exactly what is to be cleaned before the cleaner arrives.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Ask me about our reward system for our customers that we have in place for referring new and ongoing clients to us.

Question 12

What makes your pricing competitive?

Accepted Answer

Pricing is competitive due to not paying more for work that takes others longer but still does not get the result we pride ourselves in.

Question 13

How do you normally charge for your service?

Accepted Answer

We do a personalised pricing system as I am a great believer that a slow meticulous cleaner should not get paid more than a fast meticulous cleaner if the result is the same.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic Detail Cleaning of your own home, rental property or holiday home. I would call us toothbrush cleaners as we take care of areas you would not normally get to in a normal clean of your home.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Each staff member is hand trained in detailed cleaning. All staff members must have Current Police Clearance and Public Indemnity Insurance.

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