Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

fully insured with professional indemnity insurance provided By Lexon Insurance through Queensland Law Society. A law firm cannot operate without this

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was an easy choice really. Having been associated with many friends and family in the profession prompted me to study law at University.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many happy stories of clients who have had their house purchase conveyancing go without a hitch and settle on time.

Question 4

What do you like most about your job?

Accepted Answer

The most satisfying aspect of the profession is that of being able to help a client through a process which is often unfamiliar and daunting.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should ask what the process for their matter is and who their main point of contact will be. They should also ask what information and/or documents they will need to provide,

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What happens if issues arise from the building and pest report? This is answered by explaining the clients options which include asking for faults to be remedied, or a price reduction or terminating the contract.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we have been in practice for many years and have many happy customers. We are proud of our work and have systems in place to make sure that all critical time frames are met.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves in providing excellent service to our clients. In conveyancing matters we understand the importance of having the process handled efficiently and professionally and that is what we do.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

for conveyancing we need to know the location of property, whether you are buying or selling, the purchase price and the settlement date purchase or sale  settlement date

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

It is always wise to be well prepared before the work is started. In particular it helps to have all of your documents ready for a first meeting.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For our Wills clients we prepare an Enduring Power of Attorney and Advance Health Directive if these are required, at no extra cost.

Question 12

What makes your pricing competitive?

Accepted Answer

We are in regularly in touch with the conveyancing and other legal markets to ensure that we remain competitive on price

Question 13

How do you normally charge for your service?

Accepted Answer

All conveyancing matter are charged at an all inclusive fixed fee. Other legal work may be fixed fee or an hourly rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in conveyancing for both sales and purchases , wills and estates including applications for probate., and criminal and traffic law.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our principal solicitor, Michael Reynolds has may years experience in several areas of law.

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