Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured business for professional indemnity insurance, management liability, public liability insurance and workers compensation insurance. We also offer a 100% Service Guarantee for our Landlords with a 17 point Service Guarantee checklist.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Helping people to get a roof over their head is a very rewarding profession. Safe, comfortable living arrangements are important for every family and good housing is the bedrock of having a stable family and healthy lifestyle.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently helped one of our clients sell his property for more than $40,000 above the initial price appraisal. We helped him out of an under-performing tenancy arrangement with another real estate agent, we managed renovations to his property and then we sold the property in less than 20 days.

Question 4

What do you like most about your job?

Accepted Answer

Our whole team love interacting with clients and we really enjoy helping people find a new home to live in or rent. We also enjoy sharing our extensive knowledge about the property and real estate sectors.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. How do you achieve the best price when you sell your home or lease your property? 2. How do I know you will deliver good service? 3. How will you guarantee that I will have good tenants lease my property? 4. How will you guarantee that my rent is paid on time every time?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We have great knowledge of the local property market, we know how to sell or lease your property for the best price, we have excellent customer service, our fees are flexible and our existing clients rate our services very highly.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Affinity Property has many years experience managing and selling properties for our clients. Our senior team members have been working in the property and real estate sectors for more than 25 years. We are also very tech savvy and have the best digital marketing in the industry which gets results.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Affinity Property offer a 100% Service Guarantee to our Landlords and we achieve industry best practice with arrears running at less than 0.5%. We understand the importance of renting your property to the best possible tenants who will care for your property maintain it to a high standard.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Address of the property; 2. Services required; 3. Configuration of the property and whether any recent changes or renovations have been done; 4. What are your goals for this specific property?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There are many ways you can save money before we start any work on your property. For expert tips visit our website https://www.affinityproperty.net.au/

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount on our fees for all new Oneflare customers (subject to review of the property and discussion of client requirements). Not available with other discounts we offer direct to existing clients.

Question 12

What makes your pricing competitive?

Accepted Answer

We have a very competitive fee structure and prices are negotiated with each and every client based on the specific services you require.

Question 13

How do you normally charge for your service?

Accepted Answer

We have a flexible fee structure and negotiate our fees for every client to suit your needs. We charge once the job is completed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have many years experience in the development, management and sale of affordable housing including houses, duplexes, units and townhouses. One of Australia's leading experts in the National Rental Affordability Scheme (NRAS). We've helped hundreds of families save to buy their first home.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

If you're looking to buy your first home, our Complete Guide for First Home Buyers will help answer all your questions about: first home buyers grant; best home loans for first home buyers; process of buying a house; home buying checklist; legal steps PLUS many other important topics.

Affinity Property Australia Pty Ltd

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