Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured.  Warranty on all work as per SPASA WA contract. We also offer a 10 year warranty on the pool interior.

Question 2

What do you like most about your job?

Accepted Answer

The design process and the beautiful end result and another satisfied customer who wants to referr us to their family and friends.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a SPASA WA member? Do you offer a warranty? Are the products you use of the highest quality? Do you provide follow up service? Do I have direct communication with the business owner during my build? Do I have a supervisor?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long to build the pool? 8 weeks including council approval. 3 weeks for a renovation.  What pool finishes are available? There are 16 different colour and pattern options.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

At Add A Splash Pools we pride ourselves on our honest and reliable customer service. The awards we have received over the years are testament to the quality of design and workmanship.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For new pools: Size of space available. Shape and size required, access, how close to house and boundaries, location. For renovations: type of pool, size, shape, number of steps, swimout.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We do work with customers who are handy, so if there are any components of the pool you can do that will reduce your costs. We will work with you and give you guidance along the way. Examples of items you could undertake: excavation, brick shell, rendering, concrete base, electrical, pipework.

Question 8

What makes your pricing competitive?

Accepted Answer

We are not always the cheapest but our quality is always exemplary. We pride ourselves in offering a quality product that will enhance you and your family's lifestyle for years to come.

Question 9

How do you normally charge for your service?

Accepted Answer

As every job is different it is best for us to come out and see the site or pool to be renovated. We then send a quote to you.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Custom design pools, built to suit your space. We can work with limited access and there are no cranes required. We also specialise in Renovations of existing pools. Our pool finish has a 10 year warranty and comes in a wide range of colours.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in business for over 28 years. Our staff have been with us for many years. We are proud members of SPASA WA.

Add A Splash Pools

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