Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

ESLS gives a 3 year guaranty on our work and must carry 20 million in public liability and professional indemnity because of the clients and issues we address. That speaks for it self

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am a third generation electrician that i totally still enjoy and continually keep learning new things of the trade Our business has a combined 75 years experience just in the senior roles this in turn gives us the can do attitude on any works that we do from start to completion

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One story we find interesting  Is that we had a customer that had already had 3 previous electricians visit the site, which was the customers home. Mary, informed us that all 3 of the previous electricians had put the gob in the not worth it and the too hard basket. Walking away without quoting

Question 4

What do you like most about your job?

Accepted Answer

That we are dealing with an electrical industry that is developing and evolving for the better each day. We know we can save you money by offering work that doesn't require constant repairs and offering you best and latest in energy saving and technology

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Q.are you licensed? Q.do you have the qualifications for the works? Q. can you present me with your license on arrival? Q. can you supply an electrical safety certificate?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q.Are my employees licensed. A). Yes we employ the best available people we can. Q.are we insured. A). yes $20 million Public liability Q. do we offer a certificate of electrical safety. A). On all jobs requiring one

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

ESLS is Work Place Compliant” with the Department of Employment and Certified through the Fair Work Act Build Code.  With over 35 years of electrical practice in the industry we are going stronger than ever.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We take pride in what we do. ESLS know that we are only is good as our word and the actions that follow. Word of mouth is every thing

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A basic quick phone call is preferred so we can get an accurate description of the works required please note we will be as accurate as possible

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1-Make a list of all the issues you want addressed and get them addressed in the same appointment  2-Don't leave problems to the last minute so it becomes an out of hours service call 3-If an electrical item requires batteries...check they adequately charged

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we are proud to offer a 10% discount if paid on the day all our works come with a workmanship guarentee

Question 12

What makes your pricing competitive?

Accepted Answer

We are a mid-attire that prides it's self of efficiency and effectiveness. We operated without all trimmings and the associated costs like large organisation. Our tradesman are crossed trained meaning you get more for your money

Question 13

How do you normally charge for your service?

Accepted Answer

M-F 6am to 5 pm $120 for call out for first 1 hour then $85 per hour all other times $240 call out first hour then $120 per hour

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Energy profiling and efficiency. C-bus and Commercial and industrial Infrastructure. We service agent for LEDSEN lighting, Australia premier LED research and development company

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

28 years experience in the domestic, commercial and industrial fields, servicing, fault finding,installation and maintenance experienced in electrical,data,security,access control, CCTV and general services

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