Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. I do Warranty all my Work. All Jobs come with 12 months Warranty unless otherwise specified. 1st Appliance Repairer back in 1981 to supply a 12 months warranty on Rebuilt Appliances & Repairs (Supplying Norm Provan Discounts with Rebuilt Machines)

Question 2

How did you decide to get into your line of work?

Accepted Answer

Vocational Guidance Test, taken upon leaving School. Stated that this is what I would be suited to.  Never looked Back

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

As an example. One of my Clients has a Hoover 620 Washing Machine that she has had now for 40 years.  As New Condition with my T.L.C.

Question 4

What do you like most about your job?

Accepted Answer

Meeting New People - Earning Peoples Trust and Leaving them Happy and Economically Content with a Working Appliance. Whilst Saving Another Machine from Landfill.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Any Customer phoning to get an Appliance Technician, Should be definitely asking about Qualifications, Experience, Price of Call Out Fee & whether that Fee includes labour & Most definitely How Much Warranty

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Question: How much is your call out fee ? Answer: Inexpensive and includes 1st Half an Hour

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience in this Appliance Industry SINCE 1976 and I have grown up and Serviced this Area most of my Life.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why should a customer hire you over another service provider? I have been Repairing Appliances Since 1976 and have the Experience to sought out your Issue Promptly with Inexpensive Rates as a Sole Proprietor due to low overheads.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Customers Full Name, Address & Phone Number. The Type of Appliance - eg. Fridge, Washer, Dishwasher, Clothes Dryer as well as Make (Brand) and Model and How long you have had it.  Of Course the Complaint with Appliance.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Check that the Machine is turned on at the Power Point. 2. Make sure that the Fuses have not blown. 3. With Washing Machines & Dishwashers. Make sure that the Taps are turned on. 4. Make Sure All Settings for the Machine are in the RIGHT Position or Setting

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Are there any special offers you would like to offer to Oneflare customers? Yes ! Pensioner Discount - 12 Months Warranty

Question 12

What makes your pricing competitive?

Accepted Answer

I have been Repairing Appliances Since 1976 and have the Experience to sought out your Issue Promptly with Inexpensive Rates as a Sole Proprietor due to low overheads.

Question 13

How do you normally charge for your service?

Accepted Answer

I Charge an Inexpensive Service Fee, which INCLUDES the first half an Hour.  Most Minor Jobs can be done in half an Hour and if Not a Quote will be given. Payment by either - Cash * Cheque or Direct Deposit immediately on completion of Job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Mainly Experience is my Specialty. I have been servicing appliances since 1976.  Servicing & Rebuilding of Older Model Washing Machines, Dishwashers, Clothes Dryers and Refrigerators is my Specialty but I have always kept up to date as the Appliances Advance.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

TraIned in Appliance Servicing Industry Since 1976.  Trained by Hoover Aust. 1976 to 1978 Trained by Simpson Ltd. 1978 to 1980  Self Employed since 1980 Appliance Servicing Course at Ultimo TAFE Trained in the USA by Speed Queen 1992 on Kleenmaid Appliances  Appliance Service Agent for Norm Provan Discounts 5 Stores for 11 years

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